Safety at Sea - complaint procedures survey

Safety at Sea magazine wants to hear from you, the seafarer, about the most important issues impacting crew today.

This month's survey is on fleet planning and internal communication.

The start of the New Year brings opportunities to streamline operating practices and implement changes that can ripple across the global fleet. We at Safety At Sea are curious about the working procedures at your company and how seafarer input is solicited.

The results from the survey will appear in the February 2019 issue of Safety at Sea. The questionnaire will close on the 28th December 2018.

Question Title

* 1. Does your company solicit employee feedback?

Yes, regularly (e.g. monthly, annually)

Occasionally

Rarely

Never

Please provide extra comments here

Question Title

* 2. Does your company have a formal method to solicit seafarer feedback?

Don't know

Yes

If yes, please provide details here

Question Title

* 3. Have you ever made a suggestion about improvements to your working environment?

Yes

Please give more details of why you did or did not provide suggestions to your company

Question Title

* 4. When giving feedback, did you give this to...

A superior officer on your vessel

A shore-based company representative

Your shipmanagement agency

An internal company reporting system

Sending an email to a company department

Question Title

* 5. Have you ever had your advice and feedback implemented?

Yes

If yes, please provide more details about how long it took to be implemented

Question Title

* 6. Have you had a suggestion/feedback turned down or ignored?

Yes

If yes, then what was the process to explain this decision to you

Question Title

* 7. Have you ever had to get a third party involved in a feedback process (e.g. a union representative or lawyer?)

Yes

If yes, please provide details here

Question Title

* 8. Have you ever felt penalised for giving feedback?

Yes

If yes, please provide details here

Question Title

* 9. Would you prefer to give feedback...

Anonymously (website/paper form)

In person (to your immediate manager)

In a public forum (as part of an company gathering where advice is solicited)

Question Title

* 10. If you would like to be added to our mailing list for future Safety at Sea surveys please provide contact details (your information will remain anonymous)

Name

What type of vessel do you work on?

Job title (please state whether you are sea or shore-based)

Country

Email Address