Client Satisfaction Survey

We would be most grateful if you wouldn't mind taking 60 seconds to complete our satisfaction survey.
Any suggestions or comments will be taken on board as we strive to continue to offer you the best possible service.

Many thanks,
Hook Vets Team

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* 1. How easy did you find it to book an appointment with Hook Vets?

0 0 = Not very easy 5 = Very Easy 5
i We adjusted the number you entered based on the slider’s scale.

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* 2. How approachable were the staff?

0 0 = Not very approachable 5 = Very friendly and approachable 5
i We adjusted the number you entered based on the slider’s scale.

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* 3. Did you feel the condition of your pet and treatment required was explained to you efficiently?

0 0 = not explained at all 5 =explained in detail 5
i We adjusted the number you entered based on the slider’s scale.

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* 4. Do you feel your veterinarian involved you in decisions regarding treatment for your pet?

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* 5. Please rate the practice on providing or arranging treatment or advice.

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* 6. Do you feel you are suitably informed of important changes within the practice? for example, team
changes

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* 7. Do you feel you are kept informed about fee changes and payment options?

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* 8. How easy do you find ordering a repeat prescription?

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* 9. Overall how would you rate your experience at Hook Vets?

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* 10. How likely would you be to recommend Hook Vets to a friend?

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