Home Delivery Service Survey

Question Title

* 1. Your details

Name *

Address

Address 2

City/Town

County

Post code

Email Address *

Phone Number

Question Title

* 2. Please rate the following aspects of our service

	Excellent	Good	Acceptable	Poor	Not applicable
Giving you clear information when placing your order on when you could expect delivery?	Giving you clear information when placing your order on when you could expect delivery? Excellent	Giving you clear information when placing your order on when you could expect delivery? Good	Giving you clear information when placing your order on when you could expect delivery? Acceptable	Giving you clear information when placing your order on when you could expect delivery? Poor	Giving you clear information when placing your order on when you could expect delivery? Not applicable
Our understanding of any access restrictions relating to the place of delivery?	Our understanding of any access restrictions relating to the place of delivery? Excellent	Our understanding of any access restrictions relating to the place of delivery? Good	Our understanding of any access restrictions relating to the place of delivery? Acceptable	Our understanding of any access restrictions relating to the place of delivery? Poor	Our understanding of any access restrictions relating to the place of delivery? Not applicable
Communicating any changes to your order or delivery	Communicating any changes to your order or delivery Excellent	Communicating any changes to your order or delivery Good	Communicating any changes to your order or delivery Acceptable	Communicating any changes to your order or delivery Poor	Communicating any changes to your order or delivery Not applicable
Meeting your expected delivery date	Meeting your expected delivery date Excellent	Meeting your expected delivery date Good	Meeting your expected delivery date Acceptable	Meeting your expected delivery date Poor	Meeting your expected delivery date Not applicable
Professionalism, appearance and helpfulness of delivery team	Professionalism, appearance and helpfulness of delivery team Excellent	Professionalism, appearance and helpfulness of delivery team Good	Professionalism, appearance and helpfulness of delivery team Acceptable	Professionalism, appearance and helpfulness of delivery team Poor	Professionalism, appearance and helpfulness of delivery team Not applicable
Overall level of service provided by the delivery team	Overall level of service provided by the delivery team Excellent	Overall level of service provided by the delivery team Good	Overall level of service provided by the delivery team Acceptable	Overall level of service provided by the delivery team Poor	Overall level of service provided by the delivery team Not applicable

Your comments

Question Title

* 3. Did the item(s) delivered to you meet with your expectations?

Yes

Comments

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* 4. In the event of a problem with the item(s) delivered or the delivery service, were we able to respond to your concerns courteously and efficiently?

Yes

Not applicable

Comments

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* 5. Did the delivery day and time meet your expectations?

Yes

If no, please comment on how you think we should improve our delivery offer, eg timed delivery slots, weekend or evening deliveries

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* 6. How likely is it that you would recommend Jarrold to a friend, family member or colleague?

Very likely

Fairly likely

Neither likely or unlikely

Fairly unlikely

Very unlikely

If answering unlikely, please explain the reasons for your response

Home Delivery Service

How did we do today?

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* 1. Your details

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* 2. Please rate the following aspects of our service

Question Title

* 3. Did the item(s) delivered to you meet with your expectations?

Question Title

* 4. In the event of a problem with the item(s) delivered or the delivery service, were we able to respond to your concerns courteously and efficiently?

Question Title

* 5. Did the delivery day and time meet your expectations?

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* 6. How likely is it that you would recommend Jarrold to a friend, family member or colleague?

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* 7. Are there any other areas where we might improve our service?