End of Tenancy IntroductionWe aim to offer the highest standard of service at all times. We would like to know about your overall experience as a Caledonia tenant. Please take a few minutes to complete this survey and share your views with us. Data ProtectionWe treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25. News about winners will appear in our quarterly newsletter. Question Title * 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied No opinion Question Title * 2. To what extent do you agree or disagree with the following? Caledonia provides an effective and efficient service Caledonia provides an effective and efficient service Caledonia provides an effective and efficient service Caledonia provides an effective and efficient service Caledonia provides an effective and efficient service Caledonia provides an effective and efficient service Caledonia provides the standard and quality of service I expected Caledonia provides the standard and quality of service I expected Caledonia provides the standard and quality of service I expected Caledonia provides the standard and quality of service I expected Caledonia provides the standard and quality of service I expected Caledonia provides the standard and quality of service I expected Caledonia treats its tenants and customers fairly Caledonia treats its tenants and customers fairly Caledonia treats its tenants and customers fairly Caledonia treats its tenants and customers fairly Caledonia treats its tenants and customers fairly Caledonia treats its tenants and customers fairly Question Title * 3. How good or poor do you feel Caledonia was at keeping you informed about its services and decisions? Very good Fairly good Neither good nor poor Fairly poor Very poor Question Title * 4. How satisfied or dissatisfied were you with the opportunities given to you to participate in Caledonia's decision making processes? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 5. Overall, how satisfied or dissatisfied were you with the quality of your home? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 6. Have you had any repairs carried out in this property in the last 12 months? Yes No Next
