Customer Service IntroductionWe aim to offer the highest standard of service at all times. We would like to know about your recent experience as a tenant, resident or other customer of Caledonia. Please take a few minutes to complete this survey and share your views with us. Data ProtectionWe treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25. News about winners will appear in our quarterly newsletter. Question Title * 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied No opinion Question Title * 2. To what extent do you agree or disagree with the following? Agree strongly Agree Neither agree nor disagree Disagree Disagree strongly Caledonia provides an effective and efficient service Caledonia provides an effective and efficient service Agree strongly Caledonia provides an effective and efficient service Agree Caledonia provides an effective and efficient service Neither agree nor disagree Caledonia provides an effective and efficient service Disagree Caledonia provides an effective and efficient service Disagree strongly Caledonia provides the standard and quality of service I expect Caledonia provides the standard and quality of service I expect Agree strongly Caledonia provides the standard and quality of service I expect Agree Caledonia provides the standard and quality of service I expect Neither agree nor disagree Caledonia provides the standard and quality of service I expect Disagree Caledonia provides the standard and quality of service I expect Disagree strongly Caledonia treats its tenants and customers fairly Caledonia treats its tenants and customers fairly Agree strongly Caledonia treats its tenants and customers fairly Agree Caledonia treats its tenants and customers fairly Neither agree nor disagree Caledonia treats its tenants and customers fairly Disagree Caledonia treats its tenants and customers fairly Disagree strongly Question Title * 3. How would you describe the member of staff you dealt with? Always Usually Occasionally Never Helpful Helpful Always Helpful Usually Helpful Occasionally Helpful Never Courteous Courteous Always Courteous Usually Courteous Occasionally Courteous Never Sensitive Sensitive Always Sensitive Usually Sensitive Occasionally Sensitive Never Responsive Responsive Always Responsive Usually Responsive Occasionally Responsive Never Knowledgeable Knowledgeable Always Knowledgeable Usually Knowledgeable Occasionally Knowledgeable Never Question Title * 4. What main method of contact did you have with this staff member? Telephone In person / face to face Email Text message Social media (Facebook) Question Title * 5. How likely is it that you would recommend Caledonia to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 6. How could we improve our customer service? Please use this space to tell us: Question Title * 7. Further contact Please tick this box if you would like us to contact you Question Title * 8. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey. Your details are also required if you wish to take part in the prize draw) Name Address Address 2 City/Town Post Code Email Address Telephone Number Thank you for taking part in our survey! Done
