Healthwatch County Durham GP Access Survey

As a result of a public vote we have been asked to look at the different ways in which GP surgeries are managing their appointment systems, comparing triage systems, where a GP will call patients back for a telephone consultation versus a care navigation role, where trained staff talk to patients and signpost them to the most appropriate professional or service.  Our aim is to find out from patients their experience of these systems, identifying good practice as well as things that could be done better.

Are you aware of the:

Question Title

* 1. Are you aware of the:

If you are aware of either system is this because you are involved with health/social care services professionally?

Question Title

* 2. If you are aware of either system is this because you are involved with health/social care services professionally?

Does your GP offer a triage system?

Question Title

* 3. Does your GP offer a triage system?

If you have accessed the system was it by

Question Title

* 4. If you have accessed the system was it by

If it was a visit to the surgery, were you able to talk in confidence?

Question Title

* 5. If it was a visit to the surgery, were you able to talk in confidence?

If you have accessed the system did it

Question Title

* 6. If you have accessed the system did it

Does your GP offer a care navigation system?

Question Title

* 7. Does your GP offer a care navigation system?

If you have accessed the system was it by

Question Title

* 8. If you have accessed the system was it by

If it was a visit to the surgery, were you able to talk in confidence?

Question Title

* 9. If it was a visit to the surgery, were you able to talk in confidence?

If you have accessed the system did it

Question Title

* 10. If you have accessed the system did it

If you haven’t accessed either system would you have confidence in accessing (please tick all that apply)

Question Title

* 11. If you haven’t accessed either system would you have confidence in accessing (please tick all that apply)

Please provide the first part of your postcode

Question Title

* 12. Please provide the first part of your postcode

If your GP practice doesn't offer either a triage or care navigation system, please tick your preferred option to make an appointment to see a GP

Question Title

* 14. If your GP practice doesn't offer either a triage or care navigation system, please tick your preferred option to make an appointment to see a GP

T