Healthwatch County Durham GP Access Survey

As a result of a public vote Healthwatch County Durham has been asked to look at the different ways in which GP surgeries are managing their appointment systems. To do this we are asking you if you have experience of a GP triage system, (where a GP will call patients back for a telephone consultation) as well as any experience you may have of Care Navigation (where trained, non clinical staff talk to patients and signpost them to the most appropriate professional or service).  Our aim is to find out from patients their experience of what is happening in their GP practice, identifying good practice as well as things that could be done better.

Are you aware of the:

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* 1. Are you aware of the:

If you are aware of either system is this because you are involved with health/social care services professionally?

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* 2. If you are aware of either system is this because you are involved with health/social care services professionally?

Does your GP offer a triage system?

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* 3. Does your GP offer a triage system?

If you have accessed the system was it by

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* 4. If you have accessed the system was it by

If it was a visit to the surgery, were you able to talk in confidence?

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* 5. If it was a visit to the surgery, were you able to talk in confidence?

If you have accessed the system did it

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* 6. If you have accessed the system did it

Does your GP offer a care navigation system?

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* 7. Does your GP offer a care navigation system?

If you have accessed the system was it by

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* 8. If you have accessed the system was it by

If it was a visit to the surgery, were you able to talk in confidence?

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* 9. If it was a visit to the surgery, were you able to talk in confidence?

If you have accessed the system did it

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* 10. If you have accessed the system did it

If you haven’t accessed either system would you have confidence in accessing (please tick all that apply)

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* 11. If you haven’t accessed either system would you have confidence in accessing (please tick all that apply)

Please provide the first part of your postcode

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* 12. Please provide the first part of your postcode

If your GP practice doesn't offer either a triage or care navigation system, please tick your preferred option to make an appointment to see a GP

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* 14. If your GP practice doesn't offer either a triage or care navigation system, please tick your preferred option to make an appointment to see a GP

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