New Homes IntroductionWelcome to your new home. We hope it meets your expectations and that you found it clean, tidy and in a good state of repair when you moved in. We aim to offer the highest standard of service at all times and would like to know about your experience as a new tenant of Caledonia. Please take a few minutes to complete this survey and share your views with us. Data ProtectionWe treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25. News about winners will appear in our quarterly newsletter. Question Title * 1. Thinking about when you moved in, how satisfied or dissatisfied were you with the standard of your home? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied No opinion Question Title * 2. Overall, how satisfied or dissatisfied are you with the quality of your home? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 3. Overall, how satisfied or dissatisfied are you with the neighbourhood you live in? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 4. Taking into account the accommodation and services Caledonia provides, do you think that the rent for this property represents good or poor value for money, is it? Very good Fairly good Neither good nor poor Fairly poor Very poor Question Title * 5. Is the property large enough for your needs? Yes No Question Title * 6. Is the layout of the home suitable for your needs? Yes No Question Title * 7. Is the heating system easy to use Yes No Question Title * 8. Did someone show you how to use the heating system when you moved in? Yes No Question Title * 9. Are there enough sockets for your needs in the following rooms, bedroom, kitchen, living area? Yes No Question Title * 10. Is there enough storage space in the kitchen? Yes No Question Title * 11. Are the taps easy to operate? Yes No Question Title * 12. If you have a garden, is it big enough for your needs? Yes No Question Title * 13. Do you have sufficient space to dry clothes? Yes No Question Title * 14. Is there sufficient vehicle parking for your needs? Yes No Question Title * 15. Further Contact Please tick this box if you would like us to contact you Question Title * 16. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey. Your details are also required if you wish to take part in the prize draw) Name Address Address 2 City/Town Post Code Email Address Telephone Number Thank you for taking part in our survey! Done
