Refuse Collection customer satisfaction survey (Rochdale BC) Section 1: what is important to you? Please tell us how important to you each of the following things are OK Question Title * 1. Staff and information Extremely important Very important Important Not very important Not at all important Not applicable Attitude of refuse collectors Attitude of refuse collectors Extremely important Attitude of refuse collectors Very important Attitude of refuse collectors Important Attitude of refuse collectors Not very important Attitude of refuse collectors Not at all important Attitude of refuse collectors Not applicable ‘Change of day’ information ‘Change of day’ information Extremely important ‘Change of day’ information Very important ‘Change of day’ information Important ‘Change of day’ information Not very important ‘Change of day’ information Not at all important ‘Change of day’ information Not applicable Information supplied by the refuse collection office Information supplied by the refuse collection office Extremely important Information supplied by the refuse collection office Very important Information supplied by the refuse collection office Important Information supplied by the refuse collection office Not very important Information supplied by the refuse collection office Not at all important Information supplied by the refuse collection office Not applicable Attitude of office staff Attitude of office staff Extremely important Attitude of office staff Very important Attitude of office staff Important Attitude of office staff Not very important Attitude of office staff Not at all important Attitude of office staff Not applicable Customer complaints procedure Customer complaints procedure Extremely important Customer complaints procedure Very important Customer complaints procedure Important Customer complaints procedure Not very important Customer complaints procedure Not at all important Customer complaints procedure Not applicable OK Question Title * 2. Services provided Extremely important Very important Important Not very important Not at all important Not applicable Method of refuse collection Method of refuse collection Extremely important Method of refuse collection Very important Method of refuse collection Important Method of refuse collection Not very important Method of refuse collection Not at all important Method of refuse collection Not applicable Reliability of refuse collection (not including bank holidays) Reliability of refuse collection (not including bank holidays) Extremely important Reliability of refuse collection (not including bank holidays) Very important Reliability of refuse collection (not including bank holidays) Important Reliability of refuse collection (not including bank holidays) Not very important Reliability of refuse collection (not including bank holidays) Not at all important Reliability of refuse collection (not including bank holidays) Not applicable Bins returned to location Bins returned to location Extremely important Bins returned to location Very important Bins returned to location Important Bins returned to location Not very important Bins returned to location Not at all important Bins returned to location Not applicable Removal of spillage / litter Removal of spillage / litter Extremely important Removal of spillage / litter Very important Removal of spillage / litter Important Removal of spillage / litter Not very important Removal of spillage / litter Not at all important Removal of spillage / litter Not applicable Assisted collection (if applicable) Assisted collection (if applicable) Extremely important Assisted collection (if applicable) Very important Assisted collection (if applicable) Important Assisted collection (if applicable) Not very important Assisted collection (if applicable) Not at all important Assisted collection (if applicable) Not applicable Recycling scheme (if applicable) Recycling scheme (if applicable) Extremely important Recycling scheme (if applicable) Very important Recycling scheme (if applicable) Important Recycling scheme (if applicable) Not very important Recycling scheme (if applicable) Not at all important Recycling scheme (if applicable) Not applicable OK NEXT
