Introduction

We aim to offer the highest standard of service at all times.  We also want to ensure tenants and other customers find it easy to participate in and influence our decisions.  We would like to know about your experience as a tenant, resident or other customer of Caledonia.  Please take a few minutes to complete this survey and share your views with us.  

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.


If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.

All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25.  News about winners will appear in our quarterly newsletter.

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* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia?

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* 2. How satisfied or dissatisfied are you with the opportunities given to them to participate in Caledonia's decision making processes?

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* 3. How could we improve our participation arrangements?  Please use this space to tell us:

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* 4. How could we improve our arrangements for keeping you informed?  Please use this space to tell us:

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* 5. How good or poor do you feel Caledonia is at keeping you informed about its services and decisions?

It's easy to 'Take Part' - just let us know what you would feel comfortable with:

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* 6. It's easy to 'Take Part' - just let us know what you would feel comfortable with.  Would you like to:

  Yes No Not sure - need more information about this
Complete an occasional survey
Attend an occasional focus group
Meet regularly with other tenants and staff to discuss local issues / services
Meet regularly with other tenants and staff to discuss policy issues

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* 7. How would you prefer to be contacted?

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* 8. Please use this space to provide any other comments:

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* 9. Further contact

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* 10. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey.  Your details are also required if you wish to take part in the prize draw)

Thank you for taking part in our survey!

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