Customer Consultation Survey

Monday 6th November 2017 marks the beginning of our formal six week consultation period to seek our customers’ views on our proposal to bring together the housing associations of Liverpool Housing Trust, Contour Homes, Hyndburn Homes, Ribble Valley Homes and Peak Valley Housing Association.

This is to form a single organisation called Onward Homes which will be a charitable housing provider regulated by the Homes and Communities Agency.

Join the Onward Conversation by giving your views below - and remember to fill out your details to be entered into our prize draw to win one of five £50 vouchers!

* 1. What are your views on the proposal to create a single landlord?

* 2. Do you agree with the proposal?

* 3. After hearing about the proposal and having read our information leaflet, is there anything in particular that concerns you?

* 4. This proposal will help us to improve the quality of our services and allow us to continue to invest our communities. How would you like to see this investment used in your neighbourhood? (e.g. new home, better facilities, more services, etc.)

* 5. What service improvements would you like to see?

* 6. What do you value most about your existing landlord?

* 7. On a scale of 1-5 (1 being poor and 5 being excellent), how satisfied are you with your neighbourhood at the moment?

* 8. If not very satisfied, please tell us why:

* 9. Do you have access to the internet?

* 10. If so, what sort of device do you use?

* 11. Which of these methods would you use to contact us?
(Please tick all that apply)

* 12. Do you have any other comments about the proposal or our services?

* 13. Please enter your details below if you want to be entered into the prize draw. We use this information to help us identify what your priorities are for your neighbourhood so that we can provide a more tailored service

Thanks for taking time to complete the survey!
Please note that your data will only be used in accordance with the Data Protection Act and will not be shared outside the organisation.

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