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London TravelWatch, the statutory watchdog representing transport users in and around London, wants all of London's bus services to be fully accessible. 

We have worked hard to get fixed stops to be accessible and are really pleased that 95% now are. However, we are now looking to improve the accessibility of ‘Hail and Ride’ services.

Hail and Ride bus services are those which can be hailed at any safe location along its route. We are currently researching Hail and Ride services in our work with Transport for London to consider the conversion of some of these route sections to fixed, accessible bus stops.
 
Your responses to the questions below will be a valuable part of our evidence gathering.

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* 1. How frequently do you use Hail and Ride bus routes?

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* 2. Which Hail and Ride routes do you use most often?

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* 3. Is there anything you particularly like about using Hail and Ride routes?

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* 4. Is there anything you particularly dislike about using Hail and Ride routes?

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* 5. Would you prefer there to be fixed stops where you board/alight the bus rather than Hail and Ride? If yes, why?

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* 6. Have you ever had a bad experience when using a Hail and Ride route, such as when boarding or alighting? If so, please explain what happened

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* 7. Thinking about the last journey you made on a Hail and Ride bus route, please tell us whether or not it was satisfactory

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* 8. If you have any other comments about using Hail and Ride bus routes, please provide them in the box below

Please tell us a bit more about yourself so we can monitor how representative the responses are

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* 9. Are you:

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* 10. How old are you?

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* 11. Do you consider yourself to be:

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* 12. Do you have a disability?

Thank you for taking the time to complete the survey
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