Digital Transformation Survey

Digital change is sweeping through the insurance industry, and payments between insurers and their claims suppliers are ripe for a digital overhaul, with new platforms already in the market offering more secure, efficient and transparent ways for UK insurers to do business.

Insurance Times, in association with our research partner Optal, would like to know where you are on the digital transformation journey and the key drivers behind your strategy.

We would be grateful if you would take a few minutes to complete this short survey.

Please note: the survey is open to claims specialists within insurance firms.

Get a free copy of The Claims Disruption Special Report

Claims disruptor Lemonade says it can now process low premiums claims in under three seconds. Is this just hype or the future of the insurance claims, especially at the lower end of premiums?

As a thank you for taking part in the survey we’ll send you a free digital copy of this seven-page special report. Please remember to leave your name and email if you would like to receive this report.

Question Title

* 1. Which of the following form part of your digital transformation strategy? Please tick all that apply

Claims processing

Payments processing

AI & Robo-broking

Service delivery (i.e: online, mobile)

Underwriting pricing

Other (please specify)

Question Title

* 2. How important are these key objectives in achieving digital transformation?

	not important	less important	neutral	important	very important
Increased revenues	Increased revenues not important	Increased revenues less important	Increased revenues neutral	Increased revenues important	Increased revenues very important
Improved efficiencies	Improved efficiencies not important	Improved efficiencies less important	Improved efficiencies neutral	Improved efficiencies important	Improved efficiencies very important
Higher customer satisfaction	Higher customer satisfaction not important	Higher customer satisfaction less important	Higher customer satisfaction neutral	Higher customer satisfaction important	Higher customer satisfaction very important
Improved relationships with suppliers	Improved relationships with suppliers not important	Improved relationships with suppliers less important	Improved relationships with suppliers neutral	Improved relationships with suppliers important	Improved relationships with suppliers very important
Improve focus on core business	Improve focus on core business not important	Improve focus on core business less important	Improve focus on core business neutral	Improve focus on core business important	Improve focus on core business very important

Question Title

* 3. Has your company implemented (or is in the process of) a digital payments strategy?

Yes we have implemented a digital payments strategy

No but we are currently considering implementing a digital payments strategy

No and we are not considering this

Question Title

* 4. If yes, what were the key drivers? Please tick all that apply

Create new revenue stream

Reduce need for vendor data management

Improved reconciliation

Higher Levels of automation

Enable quicker payments to suppliers

Other (please specify)

Question Title

* 5. If you were to implement a digital payments strategy what would be the key drivers?

Create new revenue stream

Reduce need for vendor data management

Improved reconciliation

Enable quicker payments to suppliers

Other (please specify)

Question Title

* 6. Within which time frame do you currently pay suppliers?

0 - 14 days

14 - 30 days

30 - 45 days

60+ days

Question Title

* 7. About you:

*Job Title

*Company

Question Title

* 8. About you:

Name

Question Title

* 9. Thank you for taking the time to complete the survey.

Insurance Times would like to contact you about this survey and related products and services. If you would prefer not to be contacted please tick here

We would also like to share your details with Optal our research partner. If you are happy to share your contact information please tick here