IT Changes as a result of COVID 19

Introduction

It’s estimated that around $3.6 trillion was spent on information and technology (IT) in 2020, and that’s expected to increase by roughly 6% in 2021. Source: Hargreaves Landsdown.

This brief survey aims to understand the IT changes your organisation has implemented as a result of the pandemic and what you are still planning to do.

All participants will be sent a report detailing the findings.

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* 1. Please provide your contact details

Name

Company

Email Address

Phone Number

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* 2. Did your staff need issuing with new Laptops to be able to work from home?

Yes

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* 3. Did your telephony solution enable staff to receive calls at home?

Yes

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* 4. Did your contact centre solution support home working?

No, it needed to be enhanced.

No, we had to replace it.

Yes it worked with no problems.

If you had to enhance or replace it, please detail what solution you put in place.

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* 5. Did you have to quickly implement a video conferencing solution to support staff with remote working?

Yes

No - we had one in place.

No - we didn’t feel the need to

Other (please specify)