Changes in express delivery sector for satisfying customers post Covid-19

During and Post pandemic deliveries

Please make the choice based on your own experiences and understandings.

The time for completing the questionnaire takes 3 - 5 minutes.

Question Title

* 1. Which logistics modes/activities are you involved in?

Last-mile delivery

Warehousing

Distribution

Transport

Other (please specify)

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* 2. How many years of experience do you have in the logistics sector

Less than 5 yrs

5-10 years

11 years or more

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* 3. Who does your company deliver to? (multiple choices/selection)

End consumer

Retailers

Wholesalers/distributers

Manufacturers

Service sector

Other (please specify)

Question Title

* 4. Which industries are you serving ? (multiple choices/selection)

E-Retail

Retailers (bricks and mortar)

Food

Healthcare

Automotive

Other (please specify)

Question Title

* 5. In your experience, how do you think the following end-customer options have changed post Covid-19?
Please answer all questions below:

	Significantly decreased	Somewhat decreased	Not Affected	Somewhat increased	Significantly increased
1. Nominated-day or time-slot delivery options	1. Nominated-day or time-slot delivery options Significantly decreased	1. Nominated-day or time-slot delivery options Somewhat decreased	1. Nominated-day or time-slot delivery options Not Affected	1. Nominated-day or time-slot delivery options Somewhat increased	1. Nominated-day or time-slot delivery options Significantly increased
2. Next-day delivery options	2. Next-day delivery options Significantly decreased	2. Next-day delivery options Somewhat decreased	2. Next-day delivery options Not Affected	2. Next-day delivery options Somewhat increased	2. Next-day delivery options Significantly increased
3. Home delivery (including safe place instruction)	3. Home delivery (including safe place instruction) Significantly decreased	3. Home delivery (including safe place instruction) Somewhat decreased	3. Home delivery (including safe place instruction) Not Affected	3. Home delivery (including safe place instruction) Somewhat increased	3. Home delivery (including safe place instruction) Significantly increased
4. Parcel self-collection (out of home, locker or collect at store)	4. Parcel self-collection (out of home, locker or collect at store) Significantly decreased	4. Parcel self-collection (out of home, locker or collect at store) Somewhat decreased	4. Parcel self-collection (out of home, locker or collect at store) Not Affected	4. Parcel self-collection (out of home, locker or collect at store) Somewhat increased	4. Parcel self-collection (out of home, locker or collect at store) Significantly increased
5. Delivery rescheduling options	5. Delivery rescheduling options Significantly decreased	5. Delivery rescheduling options Somewhat decreased	5. Delivery rescheduling options Not Affected	5. Delivery rescheduling options Somewhat increased	5. Delivery rescheduling options Significantly increased
6. Real-time parcel tracking	6. Real-time parcel tracking Significantly decreased	6. Real-time parcel tracking Somewhat decreased	6. Real-time parcel tracking Not Affected	6. Real-time parcel tracking Somewhat increased	6. Real-time parcel tracking Significantly increased
7. Multiple channels for return (e.g., home collection, locker drop off, post back)	7. Multiple channels for return (e.g., home collection, locker drop off, post back) Significantly decreased	7. Multiple channels for return (e.g., home collection, locker drop off, post back) Somewhat decreased	7. Multiple channels for return (e.g., home collection, locker drop off, post back) Not Affected	7. Multiple channels for return (e.g., home collection, locker drop off, post back) Somewhat increased	7. Multiple channels for return (e.g., home collection, locker drop off, post back) Significantly increased
8. Free return	8. Free return Significantly decreased	8. Free return Somewhat decreased	8. Free return Not Affected	8. Free return Somewhat increased	8. Free return Significantly increased

Question Title

* 6. How do you think the existing consumer-facing services should adapt to ensure a sustainable future (economically and environmentally)?
Choose '3 options'

Always charge for standard home delivery

Increase minimum spend for free delivery

Slow down delivery speed

Remove time-slot delivery options

Raise customer awareness of the carbon footprint of deliveries

Provide incentives for using pickup options (lockers, store, etc.)

Provide options for sustainable deliveries (e.g., by bike, electric vehicle)

Provide incentives for 'bundling orders' to fewer deliveries

Differentiate delivery fees for remote address

Reduce free delivery attempts

Increase price for returns

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* 7. Do you think the current last-mile delivery model will be
environmentally sustainable?

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

Question Title

* 8. Do you think the current last-mile delivery model will be
economically sustainable?

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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* 9. Any other insights you would like to share on the impact of changing consumer behaviour on the express delivery/courier market? - Optional answer.

Question Title

* 10. If you would like to be contacted about the results of this study, please give us your details. - Optional answer.

Email Address

Name - (Optional)

Changes in express delivery sector for satisfying customers post Covid-19

During and Post pandemic deliveries

Question Title

* 1. Which logistics modes/activities are you involved in?

Question Title

* 2. How many years of experience do you have in the logistics sector

Question Title

* 3. Who does your company deliver to? (multiple choices/selection)

Question Title

* 4. Which industries are you serving ? (multiple choices/selection)

Question Title

* 5. In your experience, how do you think the following end-customer options have changed post Covid-19?Please answer all questions below:

Question Title

* 6. How do you think the existing consumer-facing services should adapt to ensure a sustainable future (economically and environmentally)? Choose '3 options'

Question Title

* 7. Do you think the current last-mile delivery model will be environmentally sustainable?

Question Title

* 8. Do you think the current last-mile delivery model will be economically sustainable?

Question Title

* 9. Any other insights you would like to share on the impact of changing consumer behaviour on the express delivery/courier market? - Optional answer.

Question Title

* 10. If you would like to be contacted about the results of this study, please give us your details. - Optional answer.

* 5. In your experience, how do you think the following end-customer options have changed post Covid-19?
Please answer all questions below:

* 6. How do you think the existing consumer-facing services should adapt to ensure a sustainable future (economically and environmentally)?
Choose '3 options'

* 7. Do you think the current last-mile delivery model will be
environmentally sustainable?

* 8. Do you think the current last-mile delivery model will be
economically sustainable?