INTO Sustainable Tourism Project

This survey is part of a larger project to help INTO understand the ways in which owners and stewards of National Trust properties around the world can ensure that tourism at their sites is conducted in a way that is environmentally, economically and culturally sustainable.

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* 1. Name of Organisation

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* 2. Number of members

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* 3. What’s been the impact of the pandemic on your membership numbers?

Negligible

Our membership recruitment / retention is down

We have gained members during this time

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* 4. How many sites (nature reserves / gardens / historic properties) is your organisation responsible for?

2-5

6-10

11-50

More than 50

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* 5. Are any of these World Heritage Sites?

Yes

If you answered yes, please tell us about that site / those sites in the comment box

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* 6. How many visitors do you have on an annual basis at your site(s) inclusive of all events?

1 – 10,000 visitors

10,001 – 50,000 visitors

50,001 – 100,000 visitors

100,001 – 1 million visitors

1 million – 5 million visitors

More than 5 million visitors

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* 7. Do you have a single site that normally hosts more than 500,000 visitors a year?

Yes

If you answered yes, please tell us about that site / those sites in the comment box

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* 8. What percentage of visitors to your site/s live locally (i.e. within 20 miles/35 km)?

0-20% (Small minority)

41-60% (Roughly half)

81-100% (Large majority)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. What percentage of visitors to your sites are from outside your region or are international?

0-20% (Small minority)

41-60% (Roughly half)

81-100% (Large majority)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. What percentage of your organisation’s annual revenue is tied to site admissions or related income (e.g. on-site gift shops, rentals)?

Less than 10%

11% - 25%

26% - 50%

51% - 75%

More than 75%

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* 11. Prior to the coronavirus outbreak, would you describe your annual visitation trend-lines over the past three years as:

Increasing by more than 5% annually

Increasing between 1% - 5% annually

Flat

Decreasing between 1% - 5% annually

Decreasing by more than 5% annual

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* 12. Assuming an initial decline in visitation as the cultural and heritage tourism sector recovers, what is your expectation of the impact of the coronavirus on visitation to your site/s in the next three years?

Return to pre-coronavirus levels within one year

Return to pre-coronavirus levels between 1-3 years

Some recovery, but we will not return to pre-coronavirus levels

Our site(s) may not reopen to the public in the same fashion as before the pandemic

Impossible to estimate at this time

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* 13. Please rank the most effective ways you have kept the public in touch with your site(s) during the pandemic:

Online video tours

Opening of the grounds but not buildings, while practising social distancing

Staff online video chats, tours, and webinars

Collaboration with other local sites/tourism promotion agencies on various programmes

Other (please share in the comment box below)

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* 14. Please share any other ways you have kept in touch with the public

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* 15. Please select the ways you have addressed the loss in revenue from shrinking site income during the pandemic (check as many as apply):

Staff layoffs or furloughs

Cutbacks in overheads, programmatic work, conservation work, marketing, etc (e.g. non-staff costs)

Government grants and/or loans that help cover staff costs and operational expenses (e.g. paycheck protection plan, furlough scheme, temporary wage subsidy scheme)

Greater emphasis on large donor gifts

Increased support from smaller donors and members

Use of staff to complete fee-for-service projects for other sites, private properties, etc

INTO Sustainable Tourism Project

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* 1. Name of Organisation

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* 2. Number of members

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* 3. What’s been the impact of the pandemic on your membership numbers?

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* 4. How many sites (nature reserves / gardens / historic properties) is your organisation responsible for?

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* 5. Are any of these World Heritage Sites?

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* 6. How many visitors do you have on an annual basis at your site(s) inclusive of all events?

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* 7. Do you have a single site that normally hosts more than 500,000 visitors a year?

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* 8. What percentage of visitors to your site/s live locally (i.e. within 20 miles/35 km)?

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* 9. What percentage of visitors to your sites are from outside your region or are international?

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* 10. What percentage of your organisation’s annual revenue is tied to site admissions or related income (e.g. on-site gift shops, rentals)?

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* 11. Prior to the coronavirus outbreak, would you describe your annual visitation trend-lines over the past three years as:

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* 12. Assuming an initial decline in visitation as the cultural and heritage tourism sector recovers, what is your expectation of the impact of the coronavirus on visitation to your site/s in the next three years?

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* 13. Please rank the most effective ways you have kept the public in touch with your site(s) during the pandemic:

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* 14. Please share any other ways you have kept in touch with the public

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* 15. Please select the ways you have addressed the loss in revenue from shrinking site income during the pandemic (check as many as apply):

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* 16. Name of individual responding to the survey

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* 17. Please use this comment box to share anything else