Income Management Satisfaction Survey

Paying your rent

Yes

	Very easy	Fairly easy	Neither easy or difficult	Fairly difficult	Very difficult	N/A
getting through to the Income Department?	getting through to the Income Department? Very easy	getting through to the Income Department? Fairly easy	getting through to the Income Department? Neither easy or difficult	getting through to the Income Department? Fairly difficult	getting through to the Income Department? Very difficult	getting through to the Income Department? N/A
understanding letters about your rent account?	understanding letters about your rent account? Very easy	understanding letters about your rent account? Fairly easy	understanding letters about your rent account? Neither easy or difficult	understanding letters about your rent account? Fairly difficult	understanding letters about your rent account? Very difficult	understanding letters about your rent account? N/A
understanding your rent statement??	understanding your rent statement?? Very easy	understanding your rent statement?? Fairly easy	understanding your rent statement?? Neither easy or difficult	understanding your rent statement?? Fairly difficult	understanding your rent statement?? Very difficult	understanding your rent statement?? N/A

If you answered "fairly difficult" or "very difficult" to the above questions, please tell us why

Direct Debit

Online

Standing Order

Over phone

Rent payment card

Housing Benefit paid directly to Origin

Universal Credit

Other (please specify)

Yes

Direct Debit

On the internet

Over the phone

Payzone/Paypoint

Bank Giro

Text

App

re-occurring debit card

Other (please specify)

Yes