The aim of this survey is for us to gain an understanding of the areas we meet, exceed or need to improve on your expectations of our services. On consideration of your feedback we can reconsider the allocation of our resources appropriately in order to provide you with suitable Qualifications and/or services that meet the needs of your learners, teaching staff and management teams. Our goal is be proactive in monitoring your satisfaction and once collected and analysed you will be informed of the outcome of this survey via the centre update section when you log on to the examiner section of ICM website. As your views are so important to us your participation in this survey will be logged and we thank you for your participation. Please check the response that best represents your level of satisfaction. Please check N/A for any questions that you don’t have enough experience to comment on. We appreciate you completing this 15-minute survey.