Dear Customer

Coast Mountain Bus Company, would like to know what you think of the bus service in Vancouver. For example, are the buses usually on time? Is it easy to find the best route for your journey, is it easy to buy a ticket for your journey? Are the buses clean, comfortable and well-driven?

We are interested in your replies whether you use the buses frequently, occasionally, or even if you hardly ever use the bus service.

There are 20 statements below, and we would like to know whether you agree or disagree with each of them. Just click the column that shows your reaction to each statement.

Fifteen world cities are conducting this survey at the same time, so that they can find out what their passengers think of the service they provide. These cities will compare the results of the surveys, so that they can learn from each other and work towards giving you an even better service.

Your personal details and responses will remain confidential and will not be used for any other purpose.

Thank you for completing our survey.

Yours faithfully,
Tom Fink, Director, Transit Service Design