Listening to your views on local services

Local Healthwatch are independent consumer champions created to gather and represent the views of the public. Our role is to ensure that the voices of those who use health and social services are listening to by those who plan and provide them.

The recent Healthwatch East Riding of Yorkshire (HWERY) Residential Care Good Practice Guide published in January 2018 highlighted many positive examples of good leadership.  Being well led is crucial to a successful team; however we also recognise that Registered Managers of residential care homes face a variety of pressures on a daily basis, some of which have been already been highlighted via our Enter & View process.

While recognising the crucial role that managers play in delivering high quality care, HWERY also acknowledge that managers need on-going support and encouragement and proper training and along with all staff should feel that they also have the resources to do their jobs.

Healthwatch East Riding of Yorkshire have therefore created a survey for Registered Managers of residential care homes to look at the pressures they face on a daily basis and to identify how they can be better supported in their challenging role.
All answers will remain anonymous but by sharing your views you can help us to improve services for the future.

* 1. How long have you been a Registered Manager within you current organisation?

* 2. How valued do you feel as a Registered Manager within your organisation?

* 3. Do you feel your current CQC rating accurately reflects the level of care you provide?

* 4. How would you rate the level of support given to you in your role as Registered Manger?

* 5. How do you feel you could be better supported in your role?

* 6. How confident do you feel in raising concerns with your provider?

* 7. How would you rate your relationship with the local Safeguarding Service?

* 8. What do you feel would make life easier for you as a Registered Manager?

Please detail below

* 9. Do you have any issues regarding receiving the following services?

* 10. Please explain the reasons for your answer to the previous question and specify any other issues that you would like to make us aware of that affect your service provision.

* 11. In relation to emergency admissions to hospitals, please comment on the following issues
*Have you had to send anyone to A&E recently?
*Did they see a doctor or paramedic before being sent to A&E?
*Did they go by ambulance?
*Where did they go?
*Did they stay overnight?
*How long were they in for?
*Was communication between you and the admitting institution good?

* 12. Please detail any specific problems that you regularly encounter during the hospital discharge process.