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* 1. Over the past 12 months, how many times have you seen a doctor or nurse from
the practice?

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* 2. How do you rate the way you were treated by the receptionists?

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* 3. What is your preferred time to see a GP or Nurse?

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* 4. The practice is open 8am until 6.30pm 3 days a week,  7am until 7.30pm  on Tuesdays and 7am to 6.30pm on Thursdays. How do you rate the hours the practice is open?

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* 5. In the past 6 months, how easy have you found the following?
Getting through on the phone

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* 6. In the past 6 months, how easy have you found the following?
Speaking to a doctor on the phone

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* 7. In the past 6 months, how easy have you found the following?
Getting test results on the phone

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* 8. In the past 6 months, how easy have you found the following?
Emailing the Surgery

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* 9. How quickly do you usually get to see the Doctor that you prefer?

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* 10. How quickly do you usually get to see any doctor when it does not matter whom you see?

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* 11. How quickly do you usually get to see a nurse when you need to?

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* 12. If you need to see a doctor urgently, can you normally get seen within a day?

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* 13. How late is your doctor or nurse to see you usually?

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* 14. Do you have a regular doctor?

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* 15. If yes, How often do you see that regular doctor?

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* 16. Are you aware that you can see a Doctor or a Nurse at a neighbouring 'Hub' Surgery such as the one at South Lambeth Road, or Vassall Road Medical Centre,  etc?

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* 17. Are you aware that you can see a Doctor or a Nurse at a neighbouring 'Hub' Surgery such as the one at South Lambeth Road, or Vassall Road Medical Centre,  etc?

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* 18. Are you aware that we have an e-consult service where you can go online at our website and have a consultation with a Doctor?

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* 19. Have you ever used the e-consult service from our website?

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* 20. What other services would you like offered by the Hurley Clinic?

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* 21. How easy is it to enter the surgery at the Hurley Clinic?

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* 22. How clean is the surgery at the Hurley Clinic?

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* 23. Have you any other comments we should see that can help us to improve the service we offer you?

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* 24. How old are you?

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* 25. Are you:

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* 26. Which ethnic group do you belong to?

Thank you for your time

T