The Government has already taken a number of steps to reform redress and regulation in the housing market. Our calls for evidence on the home-buying process and on improving consumer experiences of lettings and managing agents both touched on these issues.
This survey is part of that consultation process and it seeks views on the redress landscape in the housing market. It considers :

·       how the current redress landscape works [Chapter 2];

·       improving ‘in–house’ complaint processes, to ensure that issues get resolved as quickly as possible [Chapter 3];  

·       the practices and functions that should be expected of a redress scheme and the powers that they need to do this [Chapter 4];

·       how to fill existing gaps in redress, with a particular focus on private tenants, buyers of new build homes and leaseholders 
.      .[Chapter 5];

·       the case for streamlining and improving services for consumers through the creation of a single ombudsman service [Chapter 6].
Full details of the proposals being consulted on can be found in the consultation document which is available on the GOV.UK website. Read the full consultation document here.
The consultation will begin on Sunday 18th February 2018 and will run for 8 weeks until Monday 16th April 2018. All responses should be received by no later than midnight on Monday 16th April 2018.

This consultation will take approximately 20 minutes to complete - this will vary depending on how many questions you choose to answer.

Thank you for taking the time to complete this survey. Your responses will inform our next steps.

The next page will detail what you will need to do to submit a response.