Overall, how friendly were the hotel staff members?

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* 1. Overall, how friendly were the hotel staff members?

Overall, how polite were the hotel staff members?

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* 2. Overall, how polite were the hotel staff members?

Overall, how professional were the hotel staff members?

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* 3. Overall, how professional were the hotel staff members?

How quick was the check-in process?

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* 4. How quick was the check-in process?

How clean was your room upon arrival?

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* 5. How clean was your room upon arrival?

How well did the housekeeping staff clean your room?

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* 6. How well did the housekeeping staff clean your room?

Overall, how well-equipped was your room?

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* 7. Overall, how well-equipped was your room?

How helpful was the concierge throughout your stay?

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* 8. How helpful was the concierge throughout your stay?

How comfortable were your bed linens?

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* 9. How comfortable were your bed linens?

Overall, how quickly did the hotel staff respond to your requests?

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* 10. Overall, how quickly did the hotel staff respond to your requests?

How convenient were the hours of the food service options at our hotel?

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* 11. How convenient were the hours of the food service options at our hotel?

How delicious was the hotel breakfast service?

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* 12. How delicious was the hotel breakfast service?

How pleased were you with the quality of the food offered at our hotel?

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* 13. How pleased were you with the quality of the food offered at our hotel?

How affordable was the hotel breakfast service?

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* 14. How affordable was the hotel breakfast service?

How affordable was your stay at our hotel?

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* 15. How affordable was your stay at our hotel?

Overall, were you satisfied with our hotel, dissatisfied with our hotel, or neither satisfied nor dissatisfied?

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* 16. Overall, were you satisfied with our hotel, dissatisfied with our hotel, or neither satisfied nor dissatisfied?

How likely are you to stay at our hotel again?

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* 17. How likely are you to stay at our hotel again?

How likely is it that you would recommend our hotel to a friend or colleague?

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* 18. How likely is it that you would recommend our hotel to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY
How likely are you to discourage others from staying at our hotel?

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* 19. How likely are you to discourage others from staying at our hotel?

Do you have any other comments, questions, or concerns?

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* 20. Do you have any other comments, questions, or concerns?

T