Tell us about your experiences of leaving hospital during Covid-19 

Help your NHS help you
Coronavirus has changed how we live our life and how services run in lots of ways.  To make room for the sudden need for more beds, the NHS changed the way it discharged people from hospital.

But what was your experence?
Take just 10 minutes to tell us about your experience and help the NHS know how to improve care for all.

The Survey - your friend, relative or client's experience

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* 1. Please tell us when your friend, relative or client left hospital (was discharged)?

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* 2. Please tell us what day your friend, relative or client left hospital

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* 3. Please tell us what time of the day your friend, relative or client left hospital

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* 4. Please tell us the area your friend, relative or client  lives

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* 5. What hospital was your friend, relative or client treated and discharged from?

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* 6. When your friend, relative or client was in hospital, were they given information explaining that the process of leaving hospital has changed due to coronavirus (COVID-19)

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* 7. If yes, was the information easy to understand?

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* 8. How long did your friend, relative or client wait between being told they were well enough to leave hospital and actually leaving the hospital?

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* 9. What was the reason they waited for 2 to 24 hours?  Tick all that apply

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* 10. Did your friend, relative or client feel prepared to leave hospital?

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* 11. Before your friend, relative or client was discharged, were they told they would receive support from health and/or social care services after they left hospital (for example, home visit from a care worker)?

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* 12. Was your friend, relative or client given information about who to contact if they needed further health advice or support after leaving hospital?

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* 13. During the time your friend, relative or client spent in hospital , were they tested for coronavirus (COVID-19)?

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* 14. If yes, did they get the results before they left hospital?

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* 15. Before your friend, relative or client left hospital, were they asked if they needed support in getting transport to the place they were discharged to?

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* 16. If yes, please tell us more

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* 17. If no, please tell us more

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* 18. How did your friend, relative or client travel to the place where they were discharged to?

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* 19. Did anyone discuss with them where they were going to be discharged to?

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* 20. Where did they go after leaving hospital?

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* 21. Was the nursing or care home they were discharged to their first choice?

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* 22. After leaving hospital was your friend, relative or client visited by a health professional to assess their support needs (this is called a discharge assessment)?

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* 23. When did the health professional visit them?

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* 24. During this discharge assessment, whch if any, of the following was your friend, relative or client asked about?

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* 25. Do your friend, relative or client have any support needs for which they don't have any help with at the moment?

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* 26. If yes, tell us why

THE SURVEY - YOUR EXPERIENCE

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* 27. As a carer, did you feel sufficiently involved and informed in decision-making bout your friend, relative or client's discharge from hospital?

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* 28. As a carer, do you feel that your own caring responsibilities were considered in the decision making about your friend, relative or client's care and support after they left the hospital?

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* 29. As a carer, did you have enough information to support your friend, relative or client after they left hospital?

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* 30. Was this your first experience of supprting someone through hospital discharge?

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* 31. If no, how did this most recent experience compare with your previous experience?

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* 32. In your own words, please describe your experience of your friend, relative or client leaving hospital.
Tell us how supported you/your friend/relative or client felt, and how well the NHS and social care helped your friend, relative or client to recover and manage their condition.  Please refer to what they were in hospital for and the specific services they received, where you can.
What worked well and what could have been better?

TELL US A BIT ABOUT YOU
By telling us more information about yourself, you will help us better understnad how people's experiences may differ depending on their personal characteristics.  However, if you do not wish to answer these questions you do not have to.

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* 33. Please tell us which gender you identify with

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* 34. Is your gender different to the sex that you were assigned at birth?

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* 35. Please tell us which sexual orientation you identify with

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* 36. Please tell us which age category you fall in to (please note we cannot accept responses from anyone under 13 years).

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* 37. Please select your ethnicity from the list below

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* 38. What is your religion?

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* 39. Are you a refugee or asylum seeker?

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* 40. How would you describe your living situation?

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* 41. Do you consider yourself to have a disability?

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* 42. Do you consider yourself to have a long term health condition?

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* 43. Do you consider yourself to be a carer?

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* 44. If you would be happy to be contacted for more information or for your information to be used as a case study, please tell us your email address

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* 45. I give my permission for my response to be stored by healthwatch in accordance with their privacy statement so that they can use it to help improve the delivery of health and care services across the country and in the area in which I live.

0 of 45 answered
 

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