Hertfordshire Wheelchair Service Feedback

Feedback and Thoughts

We are interested in hearing your views on various aspects of the service. Please leave your comments on the following areas, telling us what you like about the current service and what you think are the areas for improvement.

Question Title

* 1. What sort of contact do you have with the service?

Service User

Carer / family member / friend

Health Professional

Other (please specify)

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* 2. Are your responses based on the experiences of an adult, young person or child?

Adult (18+)

Young person (13-18)

Child (under 13)

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* 3. How long ago was your last contact with the Herts Wheelchair Service?

Within the last 6 months

Between 6 months and 1 year

Between 1 year and 2 years

Over 2 years ago

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* 4. What elements of the service have you experienced (either first-hand or indirectly)?

Assessment for a wheelchair or equipment

Supply of a wheelchair or equipment

Repair or maintenance of a wheelchair or equipment

Other (please specify)

Question Title

* 5. Do you know if you are a Herts Valleys CCG or an East and North Herts CCG resident?

Herts Valleys CCG (West Hertfordshire)

East and North Herts CCG

Not sure

Question Title

* 6. Quality of service and customer experience
eg. Getting things right the first time, wait times, welcoming environment, equipment supplied, quality of repairs, staff expertise and friendliness

Comments on quality and customer experience including good points and areas for improvement:

Question Title

* 7. Shared outcomes and decision making
eg. whether your views were listened to, whether what is important to you was discussed, whether a Personal Wheelchair Budget was offered

Comments on shared outcomes and decision making with you including good points and areas for improvement:

Question Title

* 8. How well the service supported you
eg. whether the equipment met your needs, was the location convenient, choice of appointment, training on using your equipment, access to follow-up appointments

Comments on the support provided including good points and areas for improvement:

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* 9. Keeping in touch and inviting your views
eg. quality and clarity of letters and other communications, how well the service has kept in touch with you, if the service has asked for your views or given you information about how to feed in your views, whether you know how to raise any issues

Comments on keeping in touch and inviting feedback including good points and areas for improvement:

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* 10. Please provide any other comments or feedack not already captured.

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* 11. Are you happy to be contacted in the event of future surveys or engagement?

Yes, I am happy to provide my details in the event of future surveys or engagement

No, I would rather not be contacted in the future

If so, please provide your name and contact email

Hertfordshire Wheelchair Service Feedback

Feedback and Thoughts

Question Title

* 1. What sort of contact do you have with the service?

Question Title

* 2. Are your responses based on the experiences of an adult, young person or child?

Question Title

* 3. How long ago was your last contact with the Herts Wheelchair Service?

Question Title

* 4. What elements of the service have you experienced (either first-hand or indirectly)?

Question Title

* 5. Do you know if you are a Herts Valleys CCG or an East and North Herts CCG resident?

Question Title

* 6. Quality of service and customer experience eg. Getting things right the first time, wait times, welcoming environment, equipment supplied, quality of repairs, staff expertise and friendlinessComments on quality and customer experience including good points and areas for improvement:

Question Title

* 7. Shared outcomes and decision making eg. whether your views were listened to, whether what is important to you was discussed, whether a Personal Wheelchair Budget was offeredComments on shared outcomes and decision making with you including good points and areas for improvement:

Question Title

* 8. How well the service supported you eg. whether the equipment met your needs, was the location convenient, choice of appointment, training on using your equipment, access to follow-up appointmentsComments on the support provided including good points and areas for improvement:

Question Title

Question Title

* 10. Please provide any other comments or feedack not already captured.

Question Title

* 11. Are you happy to be contacted in the event of future surveys or engagement?

* 6. Quality of service and customer experience
eg. Getting things right the first time, wait times, welcoming environment, equipment supplied, quality of repairs, staff expertise and friendliness

Comments on quality and customer experience including good points and areas for improvement:

* 7. Shared outcomes and decision making
eg. whether your views were listened to, whether what is important to you was discussed, whether a Personal Wheelchair Budget was offered

Comments on shared outcomes and decision making with you including good points and areas for improvement:

* 8. How well the service supported you
eg. whether the equipment met your needs, was the location convenient, choice of appointment, training on using your equipment, access to follow-up appointments

Comments on the support provided including good points and areas for improvement: