Feedback and Thoughts

We are interested in hearing your views on various aspects of the service. Please leave your comments on the following areas, telling us what you like about the current service and what you think are the areas for improvement.

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* 1. What sort of contact do you have with the service?

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* 2. Are your responses based on the experiences of an adult, young person or child?

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* 3. How long ago was your last contact with the Herts Wheelchair Service?

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* 4. What elements of the service have you experienced (either first-hand or indirectly)?

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* 5. Do you know if you are a Herts Valleys CCG or an East and North Herts CCG resident?

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* 6. Quality of service and customer experience
eg. Getting things right the first time, wait times, welcoming environment, equipment supplied, quality of repairs, staff expertise and friendliness

Comments on quality and customer experience including good points and areas for improvement:

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* 7. Shared outcomes and decision making
eg. whether your views were listened to, whether what is important to you was discussed, whether a Personal Wheelchair Budget was offered

Comments on shared outcomes and decision making with you including good points and areas for improvement:

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* 8. How well the service supported you
eg. whether the equipment met your needs, was the location convenient, choice of appointment, training on using your equipment, access to follow-up appointments

Comments on the support provided including good points and areas for improvement:

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* 9. Keeping in touch and inviting your views
eg. quality and clarity of letters and other communications, how well the service has kept in touch with you, if the service has asked for your views or given you information about how to feed in your views, whether you know how to raise any issues

Comments on keeping in touch and inviting feedback including good points and areas for improvement:

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* 10. Please provide any other comments or feedack not already captured.

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* 11. Are you happy to be contacted in the event of future surveys or engagement?

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