Being without water shouldn’t happen very often, but sometimes emergencies can occur.

We want to ensure your community is prepared and if we do have a water supply problem in your area, we give you, a valued stakeholder, a tailored experience throughout. To achieve this we would like to know how we could best work together to ensure your community is prepared and which methods of communication would suit you if an incident were to occur.

To help us, please complete the short survey below which should take no longer than seven minutes.

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* 1. About you: What organisation do you represent?

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* 2. Be prepared: Would your community benefit from us providing help and advice about what to do in the event of an emergency which results in an interruption to tap water supplies?

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* 3. How would you, as a stakeholder, prefer to receive this information?
(please tick the relevant box below)

   No, this would not be beneficial This might be of benefit This would definitely be of benefit
Through a dedicated online portal which could be viewed as and when where information can be downloaded to pass onto your community
Information to be emailed direct to you for use on your platforms
Dedicated stakeholder forums
Local resilience forum
A mobile app
Stakeholder open days at our water treatment works
Local public events/workshops which South East Water can attend to provide advice

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* 4. To ensure your community is as prepared as possible in case of a water supply emergency, what is the most important information you feel should be known beforehand?

Please tick the top five most important to you:

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* 5. Is there any other information you feel is important for your community to know to help prepare?

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* 6. During a water related emergency: In the last 12 months has your local area experienced disruptions to your drinking water supply?

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* 7. Our website: In your experience, has it been easy to find the information you needed during a period of no water on our website?   

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* 8. Has the information provided been timely and relevant?

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* 9. Are you aware of our In Your Area (IYA) map?

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* 10. Have you made use of IYA before?

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* 11. Are there areas for improvement on the website and IYA - if used?

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* 12. Do you share any information we provide with your local community?

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* 13. Social media: Do you use social media outlets for information during an interruption to water supplies?

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* 14. When using various social media outlets, in what order do you look for information on Facebook?

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* 15. When using various social media outlets, in what order do you look for information on Twitter?

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* 16. In the event of an emergency, would you share our posts onto your social media channels?

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* 17. Email communications: If you have experienced an interruption to your water supply in the last 12 months, do you recall receiving our dedicated stakeholder email update?

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* 18. If yes, how relevant or useful was the stakeholder email update?

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* 19. If it was not relevant, or only provided some of the information you needed, what information would you have preferred?

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* 20. Did you pass on the information we provided to your community?

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* 21. If yes, which how did you pass this information on?

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* 22. During a drinking water supply emergency, are there any other methods of communication which would be of benefit to you?

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* 23. Are there any other methods of communications which we could use to provide you with information?

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