Healthwatch are here to work with local health and care services  and the local community to make sure they are working as best they can for the people who use them. We know the current coronavirus / COVID-19 pandemic will have a big impact on people’s ability to access the health and care support they need, and on the organisations that provide those services in your local area. We also know that this will be a time of increased anxiety and worry for many, and that social distancing measures will have an impact on some people’s emotional health and wellbeing.

We want to hear from you about how coronavirus / COVID-19 has affected you or your family members, so that we can let health and care services in Tower Hamlets, Waltham Forest and Newham know what they’re doing well during the pandemic, and where people feel their care and communication could be improved. We will share this information with providers, with the local CCG, and with the local Councils to help make sure that their response to the pandemic takes into account the needs and experiences of local people as the situation progresses. 

Please note that this survey is here to collect your experiences only. If you require medical help or support, you should contact NHS 111 with COVID-19 related symptoms or contact your GP with other health concerns (check your GP's website for the latest guidance about how to make appointments).

All responses are completely anonymous. We will not ask for anything that identifies you individually, but what you tell us will be analysed and shared with stakeholders such as local authorities, NHS trusts and GP care groups, to help improve their response to Covid-19.

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* 1. Where do you live?

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* 2. Have you had Coronavirus / COVID-19?

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* 3. Do you suffer from any long-term conditions or disabilities?
Please leave question blank if none apply

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* 4. Overall, how would you rate the state of your health these days?

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* 5. Have you found it easy to find clear and understandable information about what to do to keep yourself and others safe during the coronavirus/COVID-19 pandemic?

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* 6. Would you like to tell us more about this, and where you were able to find this information?

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* 7. Do any of these describe you?

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* 8. Since the beginning of the pandemic, have you done any of the following?

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* 9. If yes to any of these, please tell us about your experience

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* 10. Do you feel that  the coronavirus/COVID-19 pandemic has affected your mental-health and well-being?
(please check all that applies)

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* 11. Have you been able to access support for your mental health and wellbeing during the pandemic? (Ex: psychotherapy, Community Mental Health Team, support groups)

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* 12. Please tell us more about how you have been affected.

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* 13. Do you feel that  the coronavirus/COVID-19 has affected your access to healthcare for other conditions?
(please check all that applies)

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* 14. Please tell us more about how you have been affected.

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* 15. Do any of these describe you?

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* 16. Has your experience of social care been affected by the coronavirus/COVID-19 pandemic? For example, visits from care workers, access to residential or nursing care homes, etc

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* 17. Do you share a home with any of the following?

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* 18. Do you have access to any of the following at home?

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* 19. How confident do you feel using a computer, tablet or smartphone?

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* 20. What is your employment status?

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* 21. What is your occupation?

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* 22. Do you feel that the coronavirus/COVID-19 epidemic has affected your work?

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* 23. Please tell us more about how you have been affected.

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* 24. Which of the following describes your financial situation?

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* 25. Since the start of the pandemic, have you done any of the following?

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* 26. If yes to any of the above, please tell us more about your experience

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* 27. What do you do to maintain a good level of  physical and mental well-being during the pandemic?
(E.g: physical exercise at home, taking walks, maintaining contact with friends and family online. etc.)

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* 28. What would help you maintain a better  level of physical and mental well-being during the pandemic?
(E.g: support from the community, resources for managing the pandemic better. etc.)

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* 29. Do you have any other comments about how the COVID-19 pandemic is impacting upon your life and what kind of support you would need?

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* 30. What is your gender?

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* 31. What is your ethnicity?

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* 32. How old are you?

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* 33. This survey is entirely anonymous and confidential.

However, if you would like to discuss your experience further with your local Healthwatch, please leave us your contact details and we will be in touch.
While we do not process complaints ourselves, we can offer signposting and advice in relation to your experience of health and social care locally. We would also like to interview you more in-depth, to get a more rounded and comprehensive view of how local people are experiencing the Covid-19 pandemic.

If you would like to discuss your experience further with us, please contact us at the following email addresses:

 - Tower Hamlets: aurora.todisco@healthwatchtowerhamlets.co.uk

 - Newham: leonardo.greco@healthwatchnewham.co.uk

 - Waltham Forest: Althea.Bart@healthwatchwalthamforest.co.uk

  Alternatively, please leave us your contact details and we will be in touch.

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