Introduction

Since March 2020, we have all been living through some of the most difficult times any of us will have ever experienced.

In order to make room for the sudden need for more beds as a result of coronavirus, the NHS had to change the way it discharged people from hospital. But what was your experience? 

In addition to this, people being admitted to hospital faced uncertainty and this was sometimes made worse by the fact that they could not receive visitors and may have been cut off from relatives and loved ones.

Carers had much more limited access to hospital staff whilst trying to obtain information about the condition of their relatives, friends or clients.

This was a completely new situation for everyone, and lots of changes had to be made to adapt to the ever changing situation and in order to comply with the most recent Government guidance. 

If you were admitted to hospital anytime from March 2020, Healthwatch Stockton-on-Tees want to hear your experiences of being in hospital, what contact you had with family friends, your communication with hospital staff, and how your discharge was eventually managed. We want to know what went well and what could have been improved.

Question Title

* 1. Please tell us which hospital you were treated at and discharged from?

Question Title

* 2. Please tell us when you left hospital (were discharged)

Question Title

* 3. When you were in hospital, were you given information explaining that the process of leaving hospital has changed due to coronavirus (Covid-19)?

Question Title

* 4. If yes, was the information easy to understand?

Question Title

* 5. How long did you wait between being told you were well enough to leave hospital and actually leaving the hospital?

Question Title

* 6. What was the reason you waited more than 2 or 24 hours? Tick all boxes that apply.

Question Title

* 7. Did you feel you had been prepared to leave 
hospital?

Question Title

* 8. Before you were discharged, were you told you would receive support from health and/or social care services after you left hospital (for example home visits from a community nurse or home care worker)?

Question Title

* 9. Were you give information about who to contact if you needed further health advice or support after leaving hospital?

Question Title

* 10. During the time you spent in hospital, were you tested for coronavirus (Covid-19)?

Question Title

* 11. If yes, did you get the results before you left hospital?

Question Title

* 12. Before you left hospital, were you asked if you needed transport to the place you were discharged to?

Question Title

* 13. If yes, please tell us more

Question Title

* 14. If no, please tell us more

Question Title

* 15. How did you travel to the place where you were discharged to?

Question Title

* 16. Did anyone discuss with you where you were going to be discharged to?

Question Title

* 17. Where did you go after leaving hospital?

Question Title

* 18. Was the nursing or care home you were discharged to your first choice?

Question Title

* 19. After leaving hospital were you visited by a health care professional to assess your support needs (this is called a discharge assessment)?

Question Title

* 20. When did the health care professional visit you?

Question Title

* 21. During this discharge assessment, which, if any, of the following were you asked about?

Question Title

* 22. Do you have any support needs for which you don't have any help with at the moment?

Question Title

* 23. If yes, tell us why

Question Title

* 24. In your own words please describe your experience of receiving treatment, contact with family/friends, communications with hospital staff and your experience of leaving hospital. Tell us how supported you felt and how well the NHS and social care services helped you, to recover/manage your condition. Please refer to what you were in hospital for and the specific services you received, where you can.

Tell us what went well and what could have been better.

Tell us a bit about yourself  (These questions are voluntary but can help us check whether factors such as age, gender or ethnicity can affect people's experiences)

Question Title

* 25. Please tell us which gender you identify with

Question Title

* 26. What is your age?

Question Title

* 27. What is your ethnicity?

Question Title

* 28. Do you believe you have had the Covid-19 virus?

0 of 28 answered
 

T