This survey is designed to assess the traditional telephony needs of GP surgeries and compare with current requirements in the wake of an ongoing pandemic to identify trends for the future. The survey should only take 3 to 4 minutes and to thank you for your time, we will put you in a draw for £100 of Amazon vouchers.

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* 1. Your details:

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* 2. Are you ready for the ISDN/PSTN telephone line switch-off?

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* 3. How many telephone system handsets do you currently use?

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* 4. Do you think you would benefit from more handsets?

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* 5. Do you use conference phones?

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* 6. Does your current system support home working?

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* 7. Are your patients’ calls ever met by an engaged tone?

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* 8. Are your staff ever prevented from making an outbound call by limited call capacity?

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* 9. Are telephone appointments here to stay?

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* 10. Do you use wallboards to monitor call statistics

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* 11. Do you use an automated attendant to direct calls?

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* 12. Do you use call queuing?

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* 13. Does your current phone system integrate with any of the following?

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* 14. Do you use call recording?

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* 15. Can you manage your phone system for yourself?  e.g. amend name of extension, record a new voicemail message, etc.

Thank you for completing this survey. It will help us hone our solution designs for the future and will help to inform other GP surgeries what functionality and features are required from a general practice phone system.

You can find out more about how we support GP surgeries here.

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