PATIENT SURVEY

The Hartfields site of McKenzie Group Practice based at Hartfields Extra Care Village in Hartlepool has been temporarily closed since mid-March 2020 due to the COVID-19 pandemic. This temporary closure was to enable us to use our staff more effectively and to ensure we could comply with social distancing requirements.

We will be applying to NHS Tees Valley Clinical Commissioning Group (CCG) to request the closure of the Hartfields site permanently to bring services together at our other sites to enhance clinical quality and practice resilience, to run more efficiently, and continue to deliver high quality of care to patients.

Before we do this, we are asking all patients over the age of 16 years who are registered with any of our McKenzie Group practices (McKenzie House, Victoria Medical Centre, Wynyard Road Medical Centre, Hartfields Medical Centre or Throston Medical Centre) to complete the below survey.

We want to understand what the impact of the temporary closure has been on you and your family, as well as to better understand the potential impact of permanent closure. This will then inform our, and the CCG's, decision making about primary care services in the area.

 Please can you encourage all household members over the age of 16 years who are registered with one of our practices to complete a copy of this survey.

Printed copies can be requested and collected from reception at McKenzie House, Victoria Medical Centre, Wynyard Road Medical Centre, or Throston Medical Centre. Once completed, these surveys should be returned to the practice by the closing date.

If you require the survey in any other format, please contact the Practice.

The closing date for the survey is Sunday 29th August

Thank you.

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* 1. Which of the McKenzie Group Practices are you currently registered with? Please ONLY select one option.

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* 2. Before the pandemic, which site would you have considered to be your main site if you needed an appointment?

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* 3. Are you aware that Hartfields Medical Centre at Hartfields Extra Care Village has been closed since mid-March 2020 due to the Covid-19 pandemic?

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* 4. Before the pandemic, did you ever access Hartfields Medical Centre for an appointment?

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* 5. Since the temporary closure of Hartfields Medical Centre, which site(s) have you accessed, or would you access, if you needed to see a healthcare professional?

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* 6. Prior to the temporary closure of Hartfields Medical Centre, how long did your journey take from home to Hartfields (door to door)?

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* 7. Since the temporary closure of Hartfields Medical Centre how long has your journey taken or how long would it take to travel to another McKenzie Group site?

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* 8. Prior to the temporary closure, how did you usually travel to Hartfields Medical Centre?

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* 9. How do you, or how would you, now travel to another McKenzie Group site?

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* 10. What is the MOST important thing to you about the location of a GP practice - please choose ONE option. It should be;

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* 11. What is MOST important to you about your GP practice. Please rate: 

  Extremely important Very important Moderately important Slightly important  Not at all important
Quality of care
Location
Opening times
Access to a Doctor
Access to a Nurse
Online services (e.g. online consultations and prescription ordering)

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* 12. In the past 12 months, have you accessed the practice in any of the following ways? Please put a tick in all boxes that apply to you

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* 13. Has the temporary closure of Hartfields Medical Centre had an impact on how you have been able to access healthcare?

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* 14. If you answered yes to Q13, please describe what the impact has been?

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* 15. Did you know we offer the following online services? By 'online' we mean on a website or smartphone app. Please put a tick in all the boxes that you know we offer.

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* 16. Which of the following GP online services have you used in the past 12 months? By 'online' we mean on a website or smartphone app. Please put a tick in all the boxes that apply to you.

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* 17. Looking ahead to the next 12 months do you think you would consider using any of the following?

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* 18. If Hartfields Medical Centre closed permanently how concerned would you be about accessing healthcare?

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* 19. If you do have concerns, could you please tell us what they would be?

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* 20. If you have any further comments to make, please add these in the box below

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