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Welcome, and thank you for being part of the future of Harrow Road!


We want to hear the story of your business. We don’t need exact figures or anything, we simply want to know the story behind your business… how things are going at the moment… how you get customers… and how you think the businesses of Harrow Road could be supported. 


This survey comes from a partnership of Dozens, a new financial company with a mission to make saving easier and more rewarding, and Westminster Council. Working together we want to understand how we can revive high streets and provide better services for residents and local businesses.


All answers and comments you give will be anonymous. We will be using the feedback to develop proposals for the future of the area. We may use the anonymous comments and stories in presentations, publications or on social media. 


Businesses are central to any future plans, so we’d really appreciate it if you could take some time to share your thoughts and enrich the future of Harrow Road.

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* 1. How long ago was your business set up?

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* 2. What best describes your business..

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* 3. Why did you want to set up your business?

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* 4. How was your business started?

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* 5. How do you manage your business bank account?

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* 6. In what ways has the closure of a local bank branch affected you?

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* 7. What would you go to a bank branch for? (tick all that apply)

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* 8. How confident do you feel about the future of your business?

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* 9. What is your aim for the business in the next 6 months?

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* 10. Does your bank actively help you with this?

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* 11. Would you like to expand your business in the future?

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* 12. What do you think the role of a ‘bank’ is in creating a 21st Century High Street?

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* 13. Where do you get the most customers from?

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* 14. What changes locally do you feel could help increase footfall, if any?

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* 15. What are the three biggest challenges you face as a business at the moment?

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* 16. Who do you turn to for business advice? (tick all that apply)

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* 17. Do you see a benefit in there being a business support network or community locally? What could this offer?

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* 18. How confident do you feel about your personal digital skills?

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* 19. Are there any areas of financial support you feel you would benefit from?

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* 20. What three words would you use to describe the local area?

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* 21. What do you think would make Harrow Road a place more people would visit?

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* 22. What's been your most memorable moment in the Harrow Road area?

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