In 2013, there was a national review of emergency and urgent care services. This review called for these services to be more responsive, offer personalised care for patients and deliver even better clinical outcomes.  The review involved a public consultation, where patients and the public informed the national review that there is a confusing mix of walk-in centres, minor injuries units and urgent care centres, in addition to numerous GP health centres and surgeries offering varied levels of core and extended services. There was also some confusion around opening times, the types of staff present and what diagnostics may be available.

For Halton this means that the two Urgent Care Centres, in Widnes and Runcorn will become Urgent Treatment Centres by December 2019.

We want to ensure that people know where to go if they have an urgent or emergency care need and that the services they access provide the right advice, support and treatment. We don't want people to have to go to different services to get the care they need. We want our urgent and emergency care system to be clear, simple and effective, ensuring that people are supported, as appropriate to care for themselves.

Urgent Treatment Centres are for same-day urgent non-life threatening conditions

In Halton we believe this will mean a better model of care for patients who need to see same day urgent primary care services.  We have already done some work to understand what people's experiences are of the current Urgent Care Centres and have developed a new draft model which we need your views on.
As part of this we are also proposing to reduce the hours of opening to 8am - 9pm to provide a standardised service working with other primary care services such as GP Extra. 

Before completing the survey we would strongly encourage you to read the consultation document which contains more information and our reasons for our proposals.  Please visit http://www.haltonccg.nhs.uk/get-involved/development-of-urgent-care-centres

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* 1. Have you read the CCG consultation document or attended a meeting where the new model was discussed?
To read the consultation document please visit the CCG website www.haltonccg.nhs.uk  We would recommend you read this for a better understanding

Understanding Your Journey

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* 2. Current data shows that a large proportion of Halton residents are choosing to attend A&E, if you or your family need same day urgent treatment please let us know if and why you would prefer to attend A&E rather than the current Urgent Care Centres.

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* 3. Do you live in

New Urgent Treatment Centres

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* 4. Do you understand the new model for Urgent Treatment Centres in Halton?

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* 5. Do you think they will offer an improved service

Opening Hours

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* 6. Do you understand the reasons for the CCG’s preferred opening hours for the UTCs?
The preferred hours are 8am - 9pm.  Please visit the CCG website for more information www.haltonccg.nhs.uk

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* 7. Do you agree or disagree with the CCG’s preferred opening hours of the UTCs?

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* 8. If you answered agree somewhat, unsure or disagree to Q6, please provide more detail below.

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* 9. What are your thoughts on the other option of keeping the opening hours to 15 hours?

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* 10. Any Other Comments

The following section is about you and will enable NHS Halton CCG to ensure we have engaged a wide range of people. You do not have to complete the following section and this information will only be used to theme the responses.

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* 11. What is your ethnicity?

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* 12. What is your age?

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* 13. What is your religion or belief?

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* 14. What is your gender?

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* 15. Do you identify as the same gender you were assigned at birth?

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* 16. What is your sexual orientation?

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* 17. What is your relationship status?

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* 18. We need to know we’ve spoken to women who are pregnant or have recently given birth. Please tick below if you:

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* 19. Do you consider yourself to have a disability? (The Equality Act 2010 states a person has a disability if they have a physical or mental impairment which is long term (12 month period or longer) or has substantial adverse effects on their ability to carry out day to day activities).

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* 20. Carers play a crucial role in health and social care. We need to know we’ve gathered the views of carers. Please tell us if you care for someone and how old they are.

Thank you for your time we appreciate your feedback.

If you would like to be kept informed on these developments please email engagement@haltonccg.nhs.uk with your contact details

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