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* 1. Opening Hours - We have recently increased our surgery hours.  The new opening hours are: Monday, Tuesday and Wednesday 08.00am-19.30pm, Thursday and Friday 08.00am-18.30pm.

I am satisfied with these opening times:

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* 2. Our Surgery - we want to make your experience with the practice as pleasant as possible.

How helpful and friendly do you find the reception staff on the telephone?

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* 3. How helpful and friendly do you find the reception staff when you come to the practice?

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* 4. Booking an appointment - if you need to be seen urgently, we will do our best to ensure you will be seen on the same day.

If required, I can get an appointment on the same day:

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* 5. If I need a routine appointment with my usual GP, I am able to book that appointment within 14 days:

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* 6. As a large practice, we appreciate it is not always possible to see your usual GP.

On the occasion when I have been seen by a different GP, I was satisfied with the consultation:


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* 7. Clinical Care - Providing excellent clinical care is our priority.

Thinking about the last time you saw a clinician at the surgery , you felt
listened to:

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* 8. The clinical staff treated you with dignity and respect in the consultation:

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* 9. You were confident in the treatment you received from the clinical staff:

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* 10. You were involved in decisions about your care:

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* 11. The clinician gave a clear explanation of your problems and any treatment you may have needed

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* 12. Would you recommend the Practice to someone else?

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* 13. Comments - Your feedback is really important to us, please provide us with your comments in the box below:

About You - Finally, it would help us to understand your answers if you could tell us a litte bit a bout yourself:

How old are you?

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* 14. Do you have any longstanding illness, disability or infirmity? By longstanding we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time.

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* 15. What is your ethnic group?

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* 16. Which of the following best describes you?

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* 17. Are you aware that you can manage the administration of your care online?

Have you used any of the following?

  Yes No Unware of this service
Booked your appointment online
Requested your repeat prescription online
Accessed your medical record online

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* 18. Please enter any comments you have here

0 of 18 answered
 

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