Delays to hospital care and treatment

Are you waiting for NHS treatment or care? Share your story with us!

Are you one of the five million people waiting for hospital treatment or care because of COVID-19? We want to know your experience waiting for the care you need, and what advice, information, or support the NHS has given you while you wait.

We want to know:

· Whether you have experienced delays to your hospital treatment

· Whether you have been given a choice about your treatment

· What you think about the communication you have received during delays to your treatment.

Please tell us about your most recent experience. Or, if you have been waiting for multiple treatments, or received one and you're waiting for another to take place, you can complete the survey more than once.

Everything you tell us is confidential and will help the NHS understand how it can better support people like you waiting for treatment. So, whether your experience is good or bad – we want to hear it.

Question Title

* 1. Which of the following applies to you?

I am currently waiting to have hospital care/treatment

I have had hospital care/treatment in the last 18 months

I have not had or needed planned hospital care/treatment in the last 18 months

Question Title

* 2. If you are currently waiting for hospital care/treatment, how long have you been waiting?

0-2 months

3-4 months

5-6 months

7-12 months

Over a year

Over two years

Don't know/ can't remember.

N/A, I am not currently waiting for treatment.

Question Title

* 3. If you have received hospital care/treatment in the last 18 months, how long have you waited?

0-2 months

3-4 months

5-6 months

7-12 months

Over a year

Over two years

Don't know/ can't remember.

N/A, I did not receive hospital-based treatment in the last 18 months.

Question Title

* 4. What condition/problem did you need treatment for?

Question Title

* 5. What type of treatment are you waiting to receive, or have received most recently?

Operation (for example, surgery, biopsy or other procedure)

Consultation (for example, an outpatients appointment without an intervention or procedure)

Ongoing treatment (for example a pre-planned review of a long-term condition)

Rehabilitation

Other (please specify)

Question Title

* 6. Could the type of treatment or medical service you need be delivered remotely, for example via telephone or online session?

Yes, that would be possible

I'm not sure

No, due to the nature of the treatment I need (a practitioner would need to touch, closely examine or operate on me)

No, due to my accessibility or communication needs (for example: I have a hearing impairment and can't use the telephone)

No, because I lack the technology for remote treatment (for example: i don't have a device capable of video calling, or I don't know how to use the internet)

No, for a different reason

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* 7. If your needs would be met, would you prefer to be seen in person or remotely?

In person: I would prefer to be seen in person for all my treatments, even if my needs could be met remotely

Remotely: if my needs could be met, I would prefer to be seen remotely

I don’t have a preference

I'm not sure/ it would depend on the treatment

N/a, my needs cannot be met remotely