Healthwatch Worcestershire finds out what people think about health and care services. We use this information to tell those who run the services how they can be improved.

We really want to hear from people about accessing health care and information digitally – online and by phone.

During Covid-19 GP practices and increasingly hospitals have been using telephone and video call consultations in place of face-to-face appointments. There has also been an increase in the use of online services such as email and text message communication and ordering of prescriptions online.

We will use your answers to provide anonymous feedback to health services about the things they need to consider when they are planning how services will operate in the future.

The information you provide is confidential, except that anonymised quotes may be used. Personal identifying information will not appear in any publications resulting from this survey. Thank you for taking a few minutes to fill this in. 

Question Title

* 1. I agree that I understand the purpose of this survey and consent to the use of the data as indicated above.