Healthwatch Surrey is an independent local watchdog that gives the people of Surrey a voice to improve, shape and get the best from health and social care services.

In February-March 2018 we are speaking to working-aged adults (and their families/carers) to find out about their experiences of accessing community and/or inpatient mental health care in Surrey during times of mental health crisis. We are gathering the views and experiences of people who have accessed local services within the past 18-months so that we can find out what went well and what could be done better.

The information you give us will be used anonymously to create a report on adult mental health services in Surrey, which will be shared with the people who provide and commission mental health services, and made available on our website, to help shape local services in future.

If you would like to give feedback about your experience of accessing adult mental health services in Surrey, please complete the following survey by Friday 23rd March 2018. The survey should take approximately 10-15 minutes depending on how much detail you choose to give. Your feedback will be kept completely anonymous.

To thank you for your time, all those who complete the survey will have the option to be entered into a prize draw with the possibility of winning 1 of 5 £20 vouchers (your choice from Marks & Spencer, Amazon, TK Maxx).

Thank you in advance for your time.

* 1. I am:

* 3. How helpful was service you accessed? (0 = not helpful at all, 10 = extremely helpful)

i We adjusted the number you entered based on the slider’s scale.

* 4. Please tell us what was most helpful about the service you accessed. (Please give as much detail as you can).

* 5. Please tell us what could have been improved about the service you accessed. (Please give as much detail as you can).

* 6. Please tell us what support is most important for you to help cope with/recover from mental-ill health in the community (e.g. key worker, housing support, employment support etc)

* 7. Have you (and/or a family member/carer/friend) been involved in your care plan?

* 8. Do you feel all of your needs relating to your mental health have been considered in your care?

* 9. Is there anything else you would like to tell us about the community/inpatient mental health services you have accessed?

* 10. Would you like to be entered into a prize draw for the chance to win one of five £20 vouchers?

* 11. Are you:

* 12. What is your age?

* 13. How would you describe your ethnicity (e.g. White British, Black British etc)

Thank you very much for your time. For more information about Healthwatch Surrey please visit

* 14. If you would like to receive a copy of the final report (May 2018), please let us know where we should send this (ie. email address or postal address)