About this survey

Healthwatch County Durham helps people to have their say about local NHS health and social care services. To help us to understand more about your experience of using these services during the COVID-19 (Coronavirus) Pandemic we have launched this anonymous, online survey.

We’ll share the findings with health and social care organisations so they can see what you think they've done well or how they could improve services in the future.  The anonymised information we gather via this survey will also be shared with the Academic Health Science Network for the North East and North Cumbria, so that they can work with the Integrated Care System to consider further work to help with improving services. 

Many thanks for your time.

Question Title

* 1. Are you happy for Healthwatch County Durham to use your information as described above?

Question Title

* 2. Who are you completing this survey for?

Question Title

* 3. Are you, or have you been, volunteering to help people affected by COVID-19?

Question Title

* 4. If you looked for some advice and information about COVID-19, how easy was it for you to find it?

Question Title

* 5. If applicable, where did you find advice and information on COVID-19? Please tick all that apply

Question Title

* 6. Do you or the person you are completing this survey for have any additional communication needs?

Question Title

* 7. If you have additional communication needs and looked for information/advice, were you able to find it in the appropriate format or language?

Your experience of NHS or social care services:

Question Title

* 8. Have you used any NHS health or social care service since March 23 when the UK lockdown started?

Question Title

* 9. Which NHS health or social care service have you contacted, used or received since March 23, when the UK lockdown started? Choose as many that apply from the list below:

Question Title

* 10. If you accessed services at your GP practice did you use any of the following?

Question Title

* 11. Did you experience any change or disruption to the services or treatments you received since 23rd March when the UK lockdown started?

Question Title

* 12. Is there anything that went particularly well with the service(s) you used? Please tell us in your own words:

Question Title

* 13. Is there anything the service(s) could have done differently or could change to improve the service(s) in the future? Please tell us in your own words:

Question Title

* 14. Did you have any planned health or social care services cancelled as a result of COVID-19?

Video consultations:

Question Title

* 15. If you had an online video consultation with your GP how did you feel?

Question Title

* 16. If applicable, how do you think an online video consultation could be improved? Please tell us in your own words:

Question Title

* 17. Do you think this type of consultation should be offered in the future?

Why you haven't used NHS or social care services:

Question Title

* 18. If you haven't used an NHS or social care service during the UK lockdown, please tell us why. You can select more than one answer:

Your mental wellbeing:

Question Title

* 19. Please choose the statement that best describes how your mental wellbeing has been during the lockdown:

Question Title

* 20. Were you able to access support for your mental health during lockdown? Choose all that apply

About you:

We don't need your name, just some basic details. If you are answering on behalf of someone else, fill in the answers that apply to them, not yourself.

These questions are voluntary but they can help us check whether factors such as age, gender or ethnicity can affect people's experiences.

Question Title

* 22. What is your age?

Question Title

* 23. What gender do you identify as?

Question Title

* 24. What is your ethnicity?

Question Title

* 25. Do you have a disability?

Question Title

* 26. Do you believe you have had the COVID-19 virus?

Thank you for completing this survey!

You can sign up to our regular e-newsletter for the latest updates on our survey findings by emailing healthwatchcountydurham@pcp.uk.net and asking to be put on our mailing list.

If you want to give more detailed feedback you can speak confidentially to a Healthwatch County Durham staff member. Email healthwatchcountydurham@pcp.uk.net, giving your name and number and we will call you back.
0 of 26 answered
 

T