Contacting Six Town Housing

Our online services

Six Town Housing Contact Centre deal with 80,000 contacts a year. Last year you told us that you want more 24/7 services to contact us quickly and self serve if possible. We launched Six Town Housing Customer App and we hope you like it. We think that we could do more. Please take part in this survey to help us understand how effective our online services currently are and how we could improve them. All completed entries with name and address will be entered into a prize draw. The closing date for this survey ends Friday 27 May 2022

Question Title

* 1. How do you normally contact Six Town Housing? (Please tick the boxes that apply to you)

Six Town Housing Customer App

Website Contact Us

Website Chat

By email

Over the phone

Social Media (i.e. Facebook/Twitter/WhatsApp)

Letter

Text

If other please state

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* 2. Why do you use this method of contact? (Please tick any boxes that apply to you)

It's simple

It's convenient

I know my request will be treated confidentially

It’s the best way of getting a quality response

It's the best way to get a quick response

It's the best way for me to contact you given my contact needs (e.g. email for hard of hearing)

I don’t know of any other way to contact Six Town Housing

If other please state

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* 3. Have you contacted Six Town Housing in the past 12 months?

Yes

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* 4. When you last contacted us, how did you do this?

Six Town Housing Customer App

Website Contact Us

Website Chat

By email

Over the phone

Social Media

Letter

Text

If other please state

Question Title

* 5. When you last contacted us what did you contact us for?

Report a repair

Pay your rent

Talk to us about your rent of rent arrears

To find out about planned improvements or improvement works in your home

To report damp or condensation in your home

To ask permission to carry out alterations to your home

To Report anti-social behaviour

To discuss an issue about your tenancy

To discuss an issue about the area where you live

Right to Buy enquiry

To chase a progress on a service previously reported

To make a complaint

If other please state

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* 6. Thinking about the last time you raised an issue with us, how easy did you find it to contact us?

Very Easy

Easy

Not Easy

Difficult

If Not Easy or Difficult could you please tell us more?

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* 7. Thinking about the last time you contacted us, were we able to answer your enquiry straight away?

Yes

If we did not answer your enquiry straight away, please provide more information?

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* 8. Which of these statements best describe you?

I do not have the skills or confidence to go online

I do not have access to the internet

I do have access to the internet and I am able to use it

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* 9. If you have used our online services, which of these statements do you agree with?

They are easy and convenient to use

It's instant

Everything I need is online

I receive a prompt response to the online enquiries I make

All of the information or service I need is on Six Town Housing’s website

Six Town Housing could do more to improve its online services

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* 10. What one thing could we do to allow you to access our services more easily?

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* 11. Overall how would you rate our Online Services (1 is poor, 5 is excellent)

If you think the service is poor please tell us why?

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* 12. We are always looking for new members to test development on our Customer App, Website new features or our Customer Review Group. If you are interested in any please click below.

I would like to test the Customer App new features

I would like to test any Website Development or report problems such as broken links

I am interested in joining The Customer Review Group

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* 13. How old are you?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 14. Name and Address (Optional) to be entered in to the prize draw.

Name

Address1

Address 2

Post Code

Mobile Number