Abacus Resources Customer Satisfaction Survey Question Title * 1. Overall, how satisfied or dissatisfied are you with Abacus Resources? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Comments, questions or concerns? OK Question Title * 2. How responsive have our customer services been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Comments OK Question Title * 3. How would you rate our website www.abacusresources.co.uk? Improvements / Comments OK Question Title * 4. How would you rate our delivery service? Comments / Improvements OK Question Title * 5. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Comments / Other product ranges you would like us to supply? OK Question Title * 6. Have you ever ordered Creative Kits from us? Yes, every year Yes, this year We have previously No Abacus values your opinions in order to improve our Creative Kits service every year. Any feedback is gratefully received. How can we improve? OK Question Title * 7. How long have you been a customer of Abacus Resources? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 8. How often do you purchase from Abacus Resources? Weekly Monthly Quarterly Twice annually Annually Never Other (please specify) OK Question Title * 9. What method of ordering do you prefer to use? Website Email Phone Fax Other How can we improve your experience? OK Question Title * 10. How likely is it that you would recommend Abacus Resources to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK DONE