Abacus Resources Customer Satisfaction Survey

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* 1. Overall, how satisfied or dissatisfied are you with Abacus Resources?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Comments, questions or concerns?

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* 2. How responsive have our customer services been to your questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

Comments

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* 3. How would you rate our website www.abacusresources.co.uk?

Improvements / Comments

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* 4. How would you rate our delivery service?

Comments / Improvements

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* 5. How well do our products meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Comments / Other product ranges you would like us to supply?

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* 6. Have you ever ordered Creative Kits from us?

Yes, every year

Yes, this year

We have previously

Abacus values your opinions in order to improve our Creative Kits service every year.
Any feedback is gratefully received. How can we improve?

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* 7. How long have you been a customer of Abacus Resources?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 8. How often do you purchase from Abacus Resources?

Weekly

Monthly

Quarterly

Twice annually

Annually

Never

Other (please specify)

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* 9. What method of ordering do you prefer to use?

Website

Phone

Fax

Other

How can we improve your experience?

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* 10. How likely is it that you would recommend Abacus Resources to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY