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* 1. Have you heard of the Patient Participation Group?

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* 2. If yes do you think we are doing a good job?

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* 3. What one thing could we do better to support the surgery?

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* 4. Do you want electronic access to your medical records?

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* 5. Do you recieve the surgery/PPG newsletter, if not would you like to?

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* 6. What educational events would you be interested in attending?

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* 7. How easy is it to get through to the surgery on the telephone?

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* 8. How easy is it to make an appointment?

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* 9. How friendly are the receptionists?

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* 10. Do you feel all healthcare professionals are professional and treat you with dignity and compassion?

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