Patient Experience Survey for Haringey CCG’s NHS Continuing Healthcare and Personal Health Budget Services

This survey aims to gauge people's experience of Haringey CCG’s NHS Continuing Healthcare (CHC) and Personal Health Budgets services.

We will asking about your views on the following areas:

·         The Continuing Healthcare and Personal Health Budget services

·         Staff knowledge, attitude and competency

·         Your overall experience and satisfaction with the service

Your feedback will be used to shape our objectives for the future and make improvements to the service we provide.

Please complete the sections and questions which are applicable to you.

	Not at all		Satisfactory		Excellent
How satisfied have you been with the service you have received?	How satisfied have you been with the service you have received? Not at all	How satisfied have you been with the service you have received?	How satisfied have you been with the service you have received? Satisfactory	How satisfied have you been with the service you have received?	How satisfied have you been with the service you have received? Excellent
How easy was it to contact the CHC team?	How easy was it to contact the CHC team? Not at all	How easy was it to contact the CHC team?	How easy was it to contact the CHC team? Satisfactory	How easy was it to contact the CHC team?	How easy was it to contact the CHC team? Excellent
How knowledgeable was the CHC team member dealing with your request?	How knowledgeable was the CHC team member dealing with your request? Not at all	How knowledgeable was the CHC team member dealing with your request?	How knowledgeable was the CHC team member dealing with your request? Satisfactory	How knowledgeable was the CHC team member dealing with your request?	How knowledgeable was the CHC team member dealing with your request? Excellent
How courteous was the CHC team member dealing with your request?	How courteous was the CHC team member dealing with your request? Not at all	How courteous was the CHC team member dealing with your request?	How courteous was the CHC team member dealing with your request? Satisfactory	How courteous was the CHC team member dealing with your request?	How courteous was the CHC team member dealing with your request? Excellent
How satisfied are you with the way the CHC process was explained by a CHC team member?	How satisfied are you with the way the CHC process was explained by a CHC team member? Not at all	How satisfied are you with the way the CHC process was explained by a CHC team member?	How satisfied are you with the way the CHC process was explained by a CHC team member? Satisfactory	How satisfied are you with the way the CHC process was explained by a CHC team member?	How satisfied are you with the way the CHC process was explained by a CHC team member? Excellent
How satisfied are you with the speed your application was processed?	How satisfied are you with the speed your application was processed? Not at all	How satisfied are you with the speed your application was processed?	How satisfied are you with the speed your application was processed? Satisfactory	How satisfied are you with the speed your application was processed?	How satisfied are you with the speed your application was processed? Excellent

Not at all

Satisfactory

Excellent

How satisfied have you been with the service you have received?

How satisfied have you been with the service you have received? Not at all

How satisfied have you been with the service you have received?

How satisfied have you been with the service you have received? Satisfactory

How satisfied have you been with the service you have received?

How satisfied have you been with the service you have received? Excellent

How easy was it to contact the CHC team?

How easy was it to contact the CHC team? Not at all

How easy was it to contact the CHC team?

How easy was it to contact the CHC team? Satisfactory

How easy was it to contact the CHC team?

How easy was it to contact the CHC team? Excellent

How knowledgeable was the CHC team member dealing with your request?

How knowledgeable was the CHC team member dealing with your request? Not at all

How knowledgeable was the CHC team member dealing with your request?

How knowledgeable was the CHC team member dealing with your request? Satisfactory

How knowledgeable was the CHC team member dealing with your request?

How knowledgeable was the CHC team member dealing with your request? Excellent

How courteous was the CHC team member dealing with your request?

How courteous was the CHC team member dealing with your request? Not at all

How courteous was the CHC team member dealing with your request?

How courteous was the CHC team member dealing with your request? Satisfactory

How courteous was the CHC team member dealing with your request?

How courteous was the CHC team member dealing with your request? Excellent

How satisfied are you with the way the CHC process was explained by a CHC team member?

How satisfied are you with the way the CHC process was explained by a CHC team member? Not at all

How satisfied are you with the way the CHC process was explained by a CHC team member?

How satisfied are you with the way the CHC process was explained by a CHC team member? Satisfactory

How satisfied are you with the way the CHC process was explained by a CHC team member?

How satisfied are you with the way the CHC process was explained by a CHC team member? Excellent

How satisfied are you with the speed your application was processed?

How satisfied are you with the speed your application was processed? Not at all

How satisfied are you with the speed your application was processed?

How satisfied are you with the speed your application was processed? Satisfactory

How satisfied are you with the speed your application was processed?

How satisfied are you with the speed your application was processed? Excellent

	Not at all		Satisfactory		Excellent
The service you have received?	The service you have received? Not at all	The service you have received?	The service you have received? Satisfactory	The service you have received?	The service you have received? Excellent
The process of sourcing care was explained to you?	The process of sourcing care was explained to you? Not at all	The process of sourcing care was explained to you?	The process of sourcing care was explained to you? Satisfactory	The process of sourcing care was explained to you?	The process of sourcing care was explained to you? Excellent
The speed your package of care has been processed?	The speed your package of care has been processed? Not at all	The speed your package of care has been processed?	The speed your package of care has been processed? Satisfactory	The speed your package of care has been processed?	The speed your package of care has been processed? Excellent
The package of care sourced by the brokerage team to meet your assessed needs?	The package of care sourced by the brokerage team to meet your assessed needs? Not at all	The package of care sourced by the brokerage team to meet your assessed needs?	The package of care sourced by the brokerage team to meet your assessed needs? Satisfactory	The package of care sourced by the brokerage team to meet your assessed needs?	The package of care sourced by the brokerage team to meet your assessed needs? Excellent
How well the process of sourcing care was explained to you?	How well the process of sourcing care was explained to you? Not at all	How well the process of sourcing care was explained to you?	How well the process of sourcing care was explained to you? Satisfactory	How well the process of sourcing care was explained to you?	How well the process of sourcing care was explained to you? Excellent

Not at all

Satisfactory

Excellent

The service you have received?

The service you have received? Not at all

The service you have received?

The service you have received? Satisfactory

The service you have received?

The service you have received? Excellent

The process of sourcing care was explained to you?

The process of sourcing care was explained to you? Not at all

The process of sourcing care was explained to you?

The process of sourcing care was explained to you? Satisfactory

The process of sourcing care was explained to you?

The process of sourcing care was explained to you? Excellent

The speed your package of care has been processed?

The speed your package of care has been processed? Not at all

The speed your package of care has been processed?

The speed your package of care has been processed? Satisfactory

The speed your package of care has been processed?

The speed your package of care has been processed? Excellent

The package of care sourced by the brokerage team to meet your assessed needs?

The package of care sourced by the brokerage team to meet your assessed needs? Not at all

The package of care sourced by the brokerage team to meet your assessed needs?

The package of care sourced by the brokerage team to meet your assessed needs? Satisfactory

The package of care sourced by the brokerage team to meet your assessed needs?

The package of care sourced by the brokerage team to meet your assessed needs? Excellent

How well the process of sourcing care was explained to you?

How well the process of sourcing care was explained to you? Not at all

How well the process of sourcing care was explained to you?

How well the process of sourcing care was explained to you? Satisfactory

How well the process of sourcing care was explained to you?

How well the process of sourcing care was explained to you? Excellent

	Not at all		Satisfactory		Excellent
The information about your PHB that you are receiving?	The information about your PHB that you are receiving? Not at all	The information about your PHB that you are receiving?	The information about your PHB that you are receiving? Satisfactory	The information about your PHB that you are receiving?	The information about your PHB that you are receiving? Excellent
The support you were offered to develop a Personalised Support and Care Plan?	The support you were offered to develop a Personalised Support and Care Plan? Not at all	The support you were offered to develop a Personalised Support and Care Plan?	The support you were offered to develop a Personalised Support and Care Plan? Satisfactory	The support you were offered to develop a Personalised Support and Care Plan?	The support you were offered to develop a Personalised Support and Care Plan? Excellent
The speed your PHB application has been processed?	The speed your PHB application has been processed? Not at all	The speed your PHB application has been processed?	The speed your PHB application has been processed? Satisfactory	The speed your PHB application has been processed?	The speed your PHB application has been processed? Excellent
The difference having a PHB has made to your health and wellbeing?	The difference having a PHB has made to your health and wellbeing? Not at all	The difference having a PHB has made to your health and wellbeing?	The difference having a PHB has made to your health and wellbeing? Satisfactory	The difference having a PHB has made to your health and wellbeing?	The difference having a PHB has made to your health and wellbeing? Excellent

Not at all

Satisfactory

Excellent

The information about your PHB that you are receiving?

The information about your PHB that you are receiving? Not at all

The information about your PHB that you are receiving?

The information about your PHB that you are receiving? Satisfactory

The information about your PHB that you are receiving?

The information about your PHB that you are receiving? Excellent

The support you were offered to develop a Personalised Support and Care Plan?

The support you were offered to develop a Personalised Support and Care Plan? Not at all

The support you were offered to develop a Personalised Support and Care Plan?

The support you were offered to develop a Personalised Support and Care Plan? Satisfactory

The support you were offered to develop a Personalised Support and Care Plan?

The support you were offered to develop a Personalised Support and Care Plan? Excellent

The speed your PHB application has been processed?

The speed your PHB application has been processed? Not at all

The speed your PHB application has been processed?

The speed your PHB application has been processed? Satisfactory

The speed your PHB application has been processed?

The speed your PHB application has been processed? Excellent

The difference having a PHB has made to your health and wellbeing?

The difference having a PHB has made to your health and wellbeing? Not at all

The difference having a PHB has made to your health and wellbeing?

The difference having a PHB has made to your health and wellbeing? Satisfactory

The difference having a PHB has made to your health and wellbeing?

The difference having a PHB has made to your health and wellbeing? Excellent

Patient Experience Survey for Haringey CCG’s NHS Continuing Healthcare and Personal Health Budget Services

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* 1. Please tell us in what capacity you are involved in the NHS Continuing Healthcare (CHC) process

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* 2. At which stage of the CHC process are you?

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* 3. Is this your first application to the CHC team?

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* 4. Please tell us how satisfied you are with the following:

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* 5. Has the CCG been involved in finding or setting up a package of care?

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* 6. If so, please tell us how satisfied you are with the following:

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* 7. Are you receiving a Personal Health Budget (PHB)?

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* 8. If you are receiving a Personal Health Budget, what type of PHB do you get?

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* 9. Please tell us how satisfied you are with the following:

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* 10. If you would like to talk about your feedback with a member of the CHC team, please leave your contact details below. Otherwise, please leave this section blank if you would like your feedback to be anonymous.