The Northgate Village Surgery Patient Participation Group is keen to hear feedback of your patient experience during the pandemic. We have compiled a short questionnaire. Thank you for taking the time to complete our questionnaire to help us to improve services. We will review all of the answers and comments and take them into account in our discussions of future services. Why not become a member of the group and be a part of these discussions - visit the practice website to find out more.

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* 1. Did you have any problems accessing the Fountains building?

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* 2. Most consultations with a GP are being done over the telephone. If you have had a telephone consultation, did it resolve your query?

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* 3. Is a telephone call a form of consultation you would be happy to continue with beyond the pandemic?

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* 4. eConsult is the online consultation service, accessed from the practice website, where you can complete an questionnaire about your symptoms and receive advice from your GP or a duty doctor.
Have you used it?

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* 5. If you have sent an eConsult, did it resolve your query satisfactorily?

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* 6. In the past 18 months the practice has been using text messages to contact people wherever possible.
Is a text message a good primary form of contact for you?

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* 7. In the past 18 months have you put off seeking help because you believed GP services were limited?

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* 8. Are you aware that the Practice’s services have been available as usual during the pandemic?

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* 9. If you have a general comment or wish to comment further on an answer given above, please do so here. Please be aware that PPG members will be reviewing these comments so do not provide confidential information.

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