Private Renters Project Southwark Survey

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* 1. Do you rent your property privately? *This means that you do not own the property, and are not a council tenant or housing association tenant

YES

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* 2. Who do you rent your home from? *Please select on option only

Private landlord directly

Letting Agent

Not sure

Other (please specify - council, housing association)

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* 3. Please choose which of the statements below best describes your current situation? *Please select one option only

I live in the property on my own

I live in the property with my children (all under 18)

I live in the property with my children (all over 18)

I live in the property with my children (under and over 18)

I live in the property with my spouse/partner

I live in the property with my spouse/partner and children under the age of 18

I live in the property with my spouse/partner and children over the age of 18

I live in the property with my spouse/partner and children over and under the age of 18

I live in the property and share the facilities (such as the kitchen and bathroom) with other people who are not members of my family

Other (please specify)

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* 4. Have you received Housing Benefit or Universal Credit in the last year? *Please select one option only

Yes

Not sure

Prefer not to say

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* 5. What have been the main challenges you have faced in renting a home in Southwark? *Please select all that apply

I have not experienced any challenges

Finding a home I can afford to rent

Finding a home in the right area for me

Finding a home to rent in my child's school catchment area

Being able to afford the utility bills for my home

Getting in touch with my landlord or letting agent when I need to

Getting my landlord or letting agent carry out repairs

Concern about being asked to leave my home/fear of eviction

Anti-social behavior or noise nuisance from my nearby residents

Not knowing what my rights are as a tenant

Understanding the tenancy information provided because it was not in my native language

Finding a home that has suitable adaptations for my disability (for example, ramps, level access shower)

Other (please specify)

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* 6. Please feel free to elaborate on any challenges you have faced as a private renter

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* 7. How would you rate your relationship with your landlord or a letting agent? *Please select one option only

Very poor

Poor

Neither good nor poor

Good

Very good

Very poor

Poor

Neither good nor poor

Good

Very good

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* 8. Can you please tell us why you rated your relationship with your landlord or letting agent in this way?

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* 9. Have you experienced any of the following problems in your current home? *Please select all that apply

Mould or damp

Infestation (for example, mice, rats, bedbugs, cockroaches)

Poor security (for example, insecure locks, doors and windows)

Heating and/or hot water not working properly

Leaks or draughts

Faulty electrics

Inadequate fire precautions (for example, smoke detectors not fitted or working)

Gas or carbon monoxide leak

None of the above

Other (please specify)

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* 10. If you experienced any of the problems above, did you contact your landlord or letting agent to put it right?

YES

I had no problems with my home so I did not need to contact my landlord or letting agent

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* 11. Did the landlord or letting agent fix the problem? *Please select one option only

Yes, they fixed the problem

No, they did not fix the problem

No, I fixed the problem myself

Other (please specify)

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* 12. If you are having a problem with your home or tenancy, where would you go for information or support? *Please select all that apply

Landlord or letting agent

Southwark Council

Shelter

Citizens Advice Southwark

Web search (for example, Google)

Social media (for example, Twitter, Facebook)

Friends and family

Don't know

Other (please specify)

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* 13. We are looking at ways of providing information and support to private renters in Southwark. How would you like this information and support to be provided in the future? *From the list below, please select the top 2 ways you would like this information to be provided

Information on a website for private renters and their rights

Free Know Your Housing Rights seminars provided by experts

Information sent via email

Information available on social media

Other (please specify)

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* 14. What are the main issues that you would like to have more information or support on? *Select all that apply

Your rights and responsibilities as a private tenant

How to deal with repairs/disrepairs

How to deal with problems with your landlord or letting agent

How to deal with overcrowding

How to deal with possession or eviction

I do not need any more information

Don't know

Other (please specify)

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* 15. In the upcoming months Citizens Advice & Southwark Law Centre plan to run free "Know Your Housing Rights" seminars (both in-person and online) to help private renters to learn about their rights and the opportunity to discuss their housing rights with an expert.

Are you happy to be contacted by Citizens Advice Southwark for this purpose?

YES

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* 16. All fields marked with an asterisk (*) are required

Name *

Post Code *

Email Address

Phone Number