Housing Green paper survey

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* 1. What information would you like to see from us in terms of ensuring that your home is well maintained and safe?

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* 2. We publish data on our performance regularly on our website, in financial statements and reports to residents, covering response times for repairs, customer satisfaction, rent arrears and re-let times. Do you find this useful?

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* 3. What else could we report on that you would find useful?

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* 4. Would it be helpful if we showed our performance against other similar Housing Associations?

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* 5. How would you use this information?

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* 6. Would you have more confidence in our complaints procedure if we had other residents involved in the process?

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* 7. Do you think the process would be fairer and more transparent?

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* 8. What else can we do to improve our complaints process?

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* 9. Do you think annual league tables of performance published by our regulator the ‘Regulator of Social Housing’ would be helpful?

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* 10. If yes, why do you think this would be helpful?

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* 11. What information would you like to see when comparing our services to other housing associations?

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* 12. Do you feel informed about our resident engagement and scrutiny measures?

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* 13. Do you feel that there are enough ways in which you can make your views known to us?

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* 14. How can we make getting involved with us more interesting for you?

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* 15. What could we do to improve this?

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* 16. How can we give you greater choice/influence/control over how we deliver services?

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* 17. Would you like to be more involved in selecting contractors that undertake services to your homes and neighbourhoods?

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* 18. One of the areas that came to the fore in the roadshows was the feeling of stigma attached to being a resident of social housing. Do you agree?

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* 19. What can we do together to try and change this perception?

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* 20. What information would you like to see about our work in tackling anti-social behaviour?

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* 21. Would you like to be involved in the planning and design of new developments?

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* 22. Which elements of design do you think residents are well placed to influence?

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* 23. Would you recommend Worthing Homes to your family and friends?

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* 24. Are you proud of where you live?

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* 25. Do you read our Home News magazine?

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* 26. Do you find it useful and informative?

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* 27. If no, what could we do to improve this?

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* 28. What more could we do to help leaseholders? (leaseholders only)

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* 29. If you would like us to contact you about any of your answers in this survey or if you wish to be included in our prize draw then please complete your details below.  

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