Dear Colleague

I’d like to thank you, in anticipation of you completing our survey. This should only take 5 minutes of your time, and is really important in helping us to understand what we do well and where we need to improve.

I ask that you consider each question in light of your experience over the last 6 months. The scores range from 1 – 10 where 1 is totally dissatisfied and 10 is totally satisfied. If you haven’t experienced an element of our service please mark as N/A.

We report performance throughout NHSBT and use your responses to ensure we deliver great service that is cost effective for the NHS and supports patient care. We hope you have noticed the improvements we’ve made.

If you have any questions about our survey, please contact me at

Chris Philips
Head of Hospital Customer Service