Blackie River Community Group Satisfaction Survey Blackie River Community Group Question Title * 1. Where do you live? Beechmount St James Iveagh Other OK Question Title * 2. What would you do to improve your Area? OK Question Title * 3. Have you heard of the Blackie River Community Group? Select Yes or No from Below If No end Survey & Provide Information Leaflet Yes No If No end Survey & Provide Information Leaflet Select Yes or No from Below menu OK Question Title * 4. Have you ever used any of the services of the Blackie River Community Group? Select Yes or No from Below If No end Survey & Provide Information Leaflet Yes No If No end Survey & Provide Information Leaflet Select Yes or No from Below menu OK Question Title * 5. Which, of our services have you availed of the most? Childcare Education Family Support Peer Mentoring Advice Events Health Facilities Young at Hearts Sure Start OK Question Title * 6. How likely is it that you would recommend the Blackie River Community Group to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 7. Are there any services that you would require that we currently do NOT provide? OK Question Title * 8. Overall, how satisfied or dissatisfied are you with the Blackie River Community Group? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 9. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 10. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 11. How would you rate the quality of our service? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 12. How would you rate the value for money of our services? Excellent Above average Average Below average Poor OK Question Title * 13. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 14. How long have you been a service user of our organisation? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 15. How likely are you to avail of any of our services again in the future? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 16. Do you have any other comments, questions, or concerns? OK DONE