Customer Contact Centre survey

You recently contacted Highways England.

We are committed to listening to our customers and acting on feedback we receive. Please take a few minutes to complete this short survey. Your answers will help us to make improvements to the service provided by Highways England's Customer Contact Centre.

Question Title

* 1. Please tell us how you found our contact details:

radio

newspaper

internet search engine

by word of mouth

road sign

Other (please specify)

Question Title

* 2. Which of the following communication channels would you consider using to contact us in the future and why? (please select all that apply)

	to report a road related issue	to ask a question	to leave feedback	for general information
email	email to report a road related issue	email to ask a question	email to leave feedback	email for general information
telephone	telephone to report a road related issue	telephone to ask a question	telephone to leave feedback	telephone for general information
letter	letter to report a road related issue	letter to ask a question	letter to leave feedback	letter for general information
web chat (real time communication with a live agent)	web chat (real time communication with a live agent) to report a road related issue	web chat (real time communication with a live agent) to ask a question	web chat (real time communication with a live agent) to leave feedback	web chat (real time communication with a live agent) for general information
text chat (real time messaging with a live agent)	text chat (real time messaging with a live agent) to report a road related issue	text chat (real time messaging with a live agent) to ask a question	text chat (real time messaging with a live agent) to leave feedback	text chat (real time messaging with a live agent) for general information
website	website to report a road related issue	website to ask a question	website to leave feedback	website for general information

Other (please explain)