Customer Contact Centre survey You recently contacted Highways England. We are committed to listening to our customers and acting on feedback we receive. Please take a few minutes to complete this short survey. Your answers will help us to make improvements to the service provided by Highways England's Customer Contact Centre. Question Title * 1. Please tell us how you found our contact details: radio newspaper internet search engine by word of mouth road sign Other (please specify) Question Title * 2. Which of the following communication channels would you consider using to contact us in the future and why? (please select all that apply) to report a road related issue to ask a question to leave feedback for general information email email to report a road related issue email to ask a question email to leave feedback email for general information telephone telephone to report a road related issue telephone to ask a question telephone to leave feedback telephone for general information letter letter to report a road related issue letter to ask a question letter to leave feedback letter for general information web chat (real time communication with a live agent) web chat (real time communication with a live agent) to report a road related issue web chat (real time communication with a live agent) to ask a question web chat (real time communication with a live agent) to leave feedback web chat (real time communication with a live agent) for general information text chat (real time messaging with a live agent) text chat (real time messaging with a live agent) to report a road related issue text chat (real time messaging with a live agent) to ask a question text chat (real time messaging with a live agent) to leave feedback text chat (real time messaging with a live agent) for general information website website to report a road related issue website to ask a question website to leave feedback website for general information Other (please explain) Done