Evolution of HDM-4 Survey This survey is part of the United Kingdom Department for International Development (DFID) funded “Preparation of a Business Case for HDM-4” study. Question Title * 1. How long have you been a customer of HDM-4? Less than six months Six months to a year 1 - 4 years More than 5 years I am not a customer Question Title * 2. Which version of HDM-4 are you using? HDM-4 version one (V1.0, V1.1, V1.2, V1.3 & V1.4) HDM-4 version two (V2.0 to V2.10) Question Title * 3. Which other Asset Management tools have you used? (Please select all that apply) dTIMS-CT HERS-ST Other (please specify) Question Title * 4. Why do you use HDM-4? Economic appraisal (e.g. for a development bank) Maintenance planning (e.g. for a roads agency) Research (e.g. academia) Other (please specify) Question Title * 5. Have you been formally required to use HDM-4 for a project (to receive funding for example)? No Yes If Yes, what was the reason? Question Title * 6. Where are you based? Question Title * 7. Is your work with HDM-4 predominantly in: Developed countries Developing or transitioning countries Question Title * 8. Overall, how satisfied are you with HDM-4? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 9. How would you rate the value for money of HDM-4? Excellent value for money Above average value for money Average value for money Below average value for money Poor value for money Question Title * 10. Using the matrix, how would you rate these different aspects of HDM-4? Excellent Good Average Below average Poor Ease of input/edit of vehicle fleet, network and works standards data Ease of input/edit of vehicle fleet, network and works standards data Excellent Ease of input/edit of vehicle fleet, network and works standards data Good Ease of input/edit of vehicle fleet, network and works standards data Average Ease of input/edit of vehicle fleet, network and works standards data Below average Ease of input/edit of vehicle fleet, network and works standards data Poor Quality of reports exported from HDM-4 to Excel etc Quality of reports exported from HDM-4 to Excel etc Excellent Quality of reports exported from HDM-4 to Excel etc Good Quality of reports exported from HDM-4 to Excel etc Average Quality of reports exported from HDM-4 to Excel etc Below average Quality of reports exported from HDM-4 to Excel etc Poor Ability to generate customised reports Ability to generate customised reports Excellent Ability to generate customised reports Good Ability to generate customised reports Average Ability to generate customised reports Below average Ability to generate customised reports Poor Quality and completeness of HDM-4 documentation Quality and completeness of HDM-4 documentation Excellent Quality and completeness of HDM-4 documentation Good Quality and completeness of HDM-4 documentation Average Quality and completeness of HDM-4 documentation Below average Quality and completeness of HDM-4 documentation Poor Ease of modelling diverted traffic Ease of modelling diverted traffic Excellent Ease of modelling diverted traffic Good Ease of modelling diverted traffic Average Ease of modelling diverted traffic Below average Ease of modelling diverted traffic Poor Question Title * 11. Some users feel that HDM-4 needs updating and improving. Which of the following would you prioritise for future development? Network and traffic data (e.g. crash & traffic data, traffic speed data) Road deterioration and works effects (e.g. climate resilience, alternative pavement tech, updated modelling techniques) Road user effects (e.g. vehicles operating costs, travel times, integration with ITS) Social and environmental effects (e.g. road safety improvements, GHG impacts, vehicle & fuel types, wider economic benefits) Economic analysis, including decision criteria & forecasting (e.g. advanced modelling & calibration, GHG accounting, risk management) Asset management (e.g. advanced asset management, climate change & infrastructure resilience, vehicle overloading) Software development and usability (e.g. new platform, simplified operation & interface, improved reporting) Training and education (e.g. conventional course materials, updated case studies, training for senior managers, distance learning modules) Other (please specify) Question Title * 12. A full single user HDM-4 licence currently costs US $5,000 plus taxes. How much would you be prepared to pay to upgrade to a version that delivered your preferred improvements listed above? 20% more 30% more 50% more 100% more More than a 100% more I would not be interested in paying for an upgrade – the current version is all I need Question Title * 13. How responsive has the HDM-4 support function been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive (very slow – over a week – and not very helpful) Not applicable (I have not contacted HDM-4 support) Question Title * 14. Thinking about your previous answer, what would you (or your organisation) be willing to pay (in US dollars equivalent) for improved support that gave you guaranteed response times? $200 per year per license extra $500 per year per license extra $1000 per year per license extra $2000 per year per license extra I would not be willing to pay for improved support Question Title * 15. How likely are you to renew/ purchase another license of HDM-4? Definitely would Probably would Probably would not Definitely would not Question Title * 16. How many HDM-4 users are in your organisation? Question Title * 17. How have you received HDM-4 training? A full course taking around a week at (for example TRL or Birmingham University) Training delivered by a consulting firm Training delivered by in-house trainers? No training received Other (please specify) Question Title * 18. What type of organisation do you work for? Corporate / Consulting firm (including sole traders) Academic NGO / Charity Regional Government / Municipality National Government International Organisation Other (please specify) Question Title * 19. Do you have any other comments, questions, concerns or suggestions for the evolution of HDM-4? Question Title * 20. Can we contact you to ask you more detailed questions regarding HDM-4? Yes No Next
