Help shape our new strategy

Harrogate & District NHS Foundation Trust (HDFT) is reviewing its organisational strategy to ensure the healthcare services we provide meets the needs of the people in our community. To do this, it is important that we hear feedback from patients and carers about their views of HDFTs services to ensure that the organisation is well placed to meet the opportunities and challenges of the next five years.

We are seeking feedback via SurveyMonkey which should not take more than 8-10 mins to complete.

If you have any queries about this survey or would like the survey in a different format, please contact Ruth Stockdale at Healthwatch North Yorkshire, ruth.stockdale@hwny.co.uk or 07458 301393 or Ruth Hill from Harrogate & District NHS Foundation Trust, ruth.hill6@nhs.net or 07501 681903.

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* 1. Thinking about the care you or your family member have received what was good about your care?

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* 2. Thinking about the care you or your family member have received what could have been better?

What is important to me and my care?
Please "drag and drop" or number each of the options according to your priorities (1 = highest highest priority).

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* 3. Access

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* 4. Quality

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* 5. Staffing

There are now different ways we can support care. During Covid-19 we had to make a number of changes that meant that we did not always see patients face to face but offered alternatives such as appointments using a phone/ computer. We also know that new technology may offer different ways to check blood pressure or other monitoring.

This may change the way we offer care which may mean that outpatient appointments are offered via the telephone or computer. As these changes develop we want to know what is important to you.

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* 6. Thinking about your outpatient/ community care can you prioritise the following?

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* 7. Thinking about future outpatient or community care, would you be interested in accessing care in a different way – this may include accessing clinic appointments by Attend Anywhere/ WhatsApp?

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* 8. Thinking about future arrangements, are you interested in accessing technology which may help you manage your care or condition at home (this may be apps, specialist monitoring equipment), rather than attending hospital services...

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* 9. Are there any additional issues which you would want to highlight?

The following question are optional, but they will help us make more sense of the feedback we receive.
Please remember your answers remain completely anonymous.

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* 10. What is your gender identity?

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* 11. What nationality are you?

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* 12. What is your age?

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* 13. Which of the following categories best describes your employment status?

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* 14. What are the first three letter of your postcode (e.g. HG2)?

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