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* 1. I have bought OA literature

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* 2. I purchased the literature from (please tick all that apply)

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* 3. The reason I chose to buy from the provider above was

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* 4. Please answer Questions 4 to 8 **ONLY** with regard to any literature bought from the OAGB Literature Service. If you have not bought literature from OAGB, please go to question 9.

It was easy for me to place my order.

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* 5. I understood how long it would take my literature to arrive.

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* 6. My order arrived when I expected it to.

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* 7. It was easy to find out about the progress of my order.

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* 8. It was easy to get in touch with the OAGB literature service If I had queries or questions.

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* 9. How important is it that OAGB offers a literature service?

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* 10. Do you have any other comments or suggestions about buying literature from OAGB?

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